Zylotel
Customer Experience and Contact Center
Zylotel is a BPO company that provides customer experience and contact center services for various industries, known for its affordable chat support solutions.
Size
1-10
Private
Mission
About
Zylotel offers customer experience and contact center services along with live chat and messaging support for clients in diverse sectors. The company operates using an offshore model and supports businesses globally.
It is recognized for its high-quality outsourcing solutions, with a strong local presence in Manila that enhances service delivery and client satisfaction.
Services
Zylotel provides customer experience and contact center services, supported by live chat and messaging support. These services cover customer service interactions and are tailored to support businesses in managing client concerns effectively.
Capabilities
Live Chat & Messaging Support
Inbound Customer Support
Industries Served
The company serves clients in various sectors requiring customer service support. It has experience supporting businesses with services aligned to their customer interaction needs, ensuring a seamless experience for end-users.
Unique Stregths
Zylotel is known for its focus on delivering high-quality outsourcing solutions, offering clients cost-effective and scalable services. Its approach includes leveraging local expertise in Manila, which helps deliver consistent service quality across client engagements.
Delivery Footprint
Headquartered in Quezon City, Philippines, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in remote environments tailored to client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
Zylotel
?
Zylotel specializes in providing customer experience and contact center services, which are essential for managing customer interactions effectively. Their offerings include live chat and messaging support, as well as inbound customer support, ensuring a comprehensive approach to addressing client concerns across various sectors. This combination of main and sub-services allows businesses to enhance their customer engagement and satisfaction levels.
What additional services does
Zylotel
provide?
When was
Zylotel
founded?
Zylotel was established in 2014, marking nearly a decade of experience in the customer service and contact center industry as of 2024. Since its inception, the company has focused on delivering high-quality outsourcing solutions, positioning itself as a reliable partner for businesses seeking to improve their customer interaction capabilities.
What industry verticals does
Zylotel
serve?
What delivery model does
Zylotel
offer?
How many employees and/or seats does
Zylotel
have?
Zylotel has a small workforce, comprising between 1 to 10 employees. This compact team size allows for personalized service and agile decision-making, which can be beneficial for clients seeking tailored support in their customer service efforts.
Can
Zylotel
be considered a good service provider for startups?
Zylotel can be a suitable service provider for startups, especially those looking for cost-effective and scalable customer support solutions. With a small but dedicated team, the company can offer personalized services that align closely with a startup's unique needs, allowing for flexibility and adaptability during their growth phases.
Can
Zylotel
be considered a good service provider for SMBs?
Zylotel is well-positioned to serve small and medium businesses (SMBs) due to its focus on high-quality outsourcing and scalable service offerings. With a proven track record in customer experience management, the company can support SMBs in expanding their customer engagement efforts without compromising on service quality, making it an ideal partner for those looking to enhance their operational efficiency and customer satisfaction.
Can
Zylotel
be considered a good service provider for enterprises?
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