ZuZo
Customer Experience and Contact Center
ZuZo Company Limited is a Ghanaian BPO firm that provides customer experience and contact center solutions for various industries, known for its cost-effective end-to-end IT solutions and high reliability.
Size
11-50
Private
Mission
About
ZuZo Company Limited offers customer experience and contact center solutions along with back-office operations and managed IT services for clients in telecommunications, financial services, healthcare, and retail. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its stable SaaS platform with a 99.9% uptime, ensuring high-quality service delivery backed by over 20 years of industry experience.
Services
ZuZo Company Limited provides customer experience and contact center solutions, supported by back-office operations and managed IT services. These services include inbound customer support, outbound telesales, technical support, and content moderation, delivered across multiple channels such as phone, email, chat, and social media. Each solution is tailored to meet the specific needs of clients, ensuring efficient handling of customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Content Moderation
Employee Helpdesk
Change Management & Training
Service Desk & IT Support
Cloud Migration & Management
Disaster Recovery & Backup
Campaign Management
Industries Served
The company serves clients in telecommunications, banking and financial services, healthcare, retail, and technology. It has experience supporting various client types, including small and medium-sized enterprises (SMEs) and large corporations, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ZuZo is known for its data protection certification and a friendly, highly productive work environment, offering clients a nimble and responsive approach to service delivery. Its operational practices include a focus on quality control and workforce management, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Nungua, Greater Accra, Ghana, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in a flexible manner to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
ZuZo
?
ZuZo specializes in providing customer experience and contact center solutions that cater to various business needs. Their offerings encompass inbound customer support, outbound telesales, technical support across different tiers, and content moderation. By utilizing multiple communication channels such as phone, email, chat, and social media, ZuZo ensures tailored and efficient handling of customer interactions.
What additional services does
ZuZo
provide?
In addition to its primary offerings, ZuZo also provides a range of back-office operations and managed IT services. These additional capabilities include IT infrastructure management, disaster recovery, data processing, and change management, enabling clients to benefit from a comprehensive suite of solutions that support their operational needs.
When was
ZuZo
founded?
ZuZo was established in 2018, which means it has been operating for approximately six years. Since its inception, the company has focused on delivering high-quality customer experience solutions and IT services, establishing a strong presence in the business process outsourcing sector.
What industry verticals does
ZuZo
serve?
ZuZo serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows the company to cater to the unique needs of various sectors and client types.
What delivery model does
ZuZo
offer?
ZuZo operates using an offshore delivery model, meaning that its services are provided from locations outside the client’s country. This approach allows companies to leverage cost efficiencies while accessing a skilled workforce. By employing this model, ZuZo can effectively meet the diverse requirements of its global clients.
How many employees and/or seats does
ZuZo
have?
ZuZo has a workforce size ranging between 11 to 50 employees. This relatively small team allows for a nimble and responsive approach to service delivery, enabling the company to maintain a high level of personalized service while efficiently managing client needs.
Can
ZuZo
be considered a good service provider for startups?
ZuZo can be a beneficial service provider for startups looking to establish a solid customer service foundation. With its tailored customer experience solutions and flexible service delivery model, startups can effectively manage customer interactions without the burden of extensive in-house resources. The company’s emphasis on quality and responsiveness makes it an attractive option for new businesses aiming to grow quickly and efficiently.
Can
ZuZo
be considered a good service provider for SMBs?
For small and medium businesses, ZuZo offers a strong suite of services that can effectively support growth and operational scalability. Their focus on providing personalized customer experience solutions, along with back-office support, positions them as a valuable partner for SMBs that require flexibility and efficiency as they expand their operations.
Can
ZuZo
be considered a good service provider for enterprises?
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