Zevas Communications
Customer Experience and Contact Center
Zevas Communications is a premier provider of customer experience and contact center solutions for technology and utilities sectors, known for its highly skilled team and comprehensive service offerings.
Size
51-200
Private
1m-10m
Mission
About
Zevas Communications offers customer experience and contact center solutions along with sales and lead-generation services for clients in technology and utilities. The company operates using an onshore and offshore delivery model and supports clients across Europe and North America.
It is recognized for its technology-driven approach, with a focus on minimizing churn and driving customer retention through tailored solutions.
Services
Zevas Communications provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as outbound telesales, inbound customer support, and technical support (Tier 1/2). These services cover various channels including phone, VoIP, email, and web, and are tailored to support client needs in enhancing customer engagement and retention.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in technology and utilities sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that solutions meet the unique demands of each sector.
Unique Stregths
Zevas Communications is known for its highly skilled team, offering clients a blend of professionalism and experience that helps minimize churn and drive customer win-back campaigns. Its approach includes hands-on management and real-time technology, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Cork, Ireland, the company operates using an onshore and offshore delivery model. It serves clients across Europe and North America, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Energy & Utilities
Clients
No items found.
What's the main service provided by
Zevas Communications
?
Zevas Communications specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include outbound telesales, inbound customer support, and technical support at both Tier 1 and Tier 2 levels. These services are designed to enhance customer engagement and retention through various communication channels, including phone, VoIP, email, and web.
What additional services does
Zevas Communications
provide?
In addition to its core customer experience and contact center solutions, Zevas Communications offers a range of other services, including Marketing Operations and Finance and Accounting. These additional capabilities further enhance the company's ability to support clients in various operational areas.
When was
Zevas Communications
founded?
Founded in 2003, Zevas Communications has been in operation for over 20 years. The company has built a solid foundation in the business process outsourcing sector, focusing on delivering exceptional customer service and support solutions.
What industry verticals does
Zevas Communications
serve?
Zevas Communications serves clients primarily in the Technology & SaaS and Energy & Utilities sectors. This industry focus enables the company to tailor its services to meet the specific needs and demands of each sector effectively.
What delivery model does
Zevas Communications
offer?
Zevas Communications employs both onshore and offshore delivery models to provide flexible solutions for its clients. An onshore model means that services are delivered from within the same country as the client, ensuring closer communication and cultural alignment. In contrast, the offshore model allows for services to be provided from different countries, often leading to cost efficiencies while maintaining quality support.
How many employees and/or seats does
Zevas Communications
have?
Zevas Communications has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to scale operations as needed.
Can
Zevas Communications
be considered a good service provider for startups?
Zevas Communications could be a suitable service provider for startups, especially those in the technology and utilities sectors. With a flexible delivery model and a focus on customer engagement, they can tailor their services to meet the unique challenges faced by emerging businesses. Their experience in lead generation and customer support can be particularly beneficial for startups looking to establish a solid customer base.
Can
Zevas Communications
be considered a good service provider for SMBs?
For small and medium businesses, Zevas Communications presents a strong option due to its scalable service offerings and industry knowledge. Their ability to provide tailored solutions helps SMBs enhance customer retention and engagement, which is crucial for growth. The company's experience in both the technology and utilities sectors positions them well to support diverse business needs.
Can
Zevas Communications
be considered a good service provider for enterprises?
While Zevas Communications has capabilities that could benefit larger companies, its service model and employee size suggest a stronger alignment with SMBs rather than large enterprises. Enterprises often seek providers with extensive resources and advanced certifications, which may be more suited to larger-scale operations than what Zevas currently offers.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.