Zero Variance
Customer Experience and Contact Center
Ubiquity Inc. is a global business process outsourcing firm that provides customer experience and contact center solutions for finance, healthcare, e-commerce, and technology sectors, known for its people-first philosophy and commitment to business transformation.
Size
over-10K
Private
over-1b
Mission
To transform customer care delivery through authentic partnerships and continuous optimization of the customer journey.
About
Ubiquity Inc. offers customer experience and contact center solutions along with back-office operations and analytics for clients in finance, healthcare, e-commerce, and technology. The company operates using an offshore model and supports businesses looking for customized, scalable partnerships.
It is recognized for its dedication to continuous improvement through performance data and frontline feedback, with a strong emphasis on fostering authentic partnerships and optimizing customer journeys.
Services
Ubiquity Inc. provides customer experience and contact center solutions, supported by back-office operations and analytics. These services include inbound customer support, technical support, claims processing, and data management, tailored to enhance client operations and customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Claims Processing
Data Entry & Data Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in finance and banking, healthcare, e-commerce, and technology. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Ubiquity Inc. is known for its people-first approach and commitment to authentic partnerships, offering clients customized solutions that adapt to evolving business needs. Its methodology includes leveraging performance data and frontline insights, which help deliver consistent and improved service outcomes.
Delivery Footprint
Headquartered in Delaware, the company operates using an offshore delivery model. It serves clients across the United States, El Salvador, and the Philippines, with teams working in remote environments to ensure flexibility and scalability.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Zero Variance
?
Zero Variance specializes in delivering customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, claims processing, and comprehensive data entry and processing. In addition to these core services, they also focus on enhancing customer and marketing analytics to improve client operations and satisfaction.
What additional services does
Zero Variance
provide?
In addition to their primary offerings, Zero Variance also provides advanced AI and Data Services. This expanded service portfolio allows them to leverage technology in enhancing customer interactions and optimizing data management processes, further supporting their clients' needs in a data-driven market.
When was
Zero Variance
founded?
Zero Variance was established in 2002, marking over two decades of experience in the business process outsourcing sector. Since its inception, the company has grown significantly, adapting to the changing landscape of customer service and technology while building a robust portfolio of services.
What industry verticals does
Zero Variance
serve?
Zero Variance serves a variety of industries including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus enables them to cater to the unique needs and compliance requirements of different sectors, ensuring that their services are both relevant and effective.
What delivery model does
Zero Variance
offer?
Zero Variance utilizes an offshore delivery model, which means that their services are provided from locations outside the client's home country, allowing for cost-effective solutions and access to a global talent pool. This approach enhances flexibility and scalability, enabling businesses to respond swiftly to changes in demand while maintaining high service standards.
How many employees and/or seats does
Zero Variance
have?
Zero Variance employs over 10,000 individuals, reflecting a substantial workforce dedicated to providing high-quality customer service and operational support. This large team enables the company to handle a wide array of client needs efficiently and effectively.
Can
Zero Variance
be considered a good service provider for startups?
Can
Zero Variance
be considered a good service provider for SMBs?
Can
Zero Variance
be considered a good service provider for enterprises?
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