Zenov BPO
Back-Office Operations
Zenov BPO is a leading outsourcing firm that provides back-office operations for logistics and freight forwarding, known for its significant cost savings and industry expertise.
Size
51-200
Private
Mission
About
Zenov BPO offers back-office operations along with customer experience and contact center, finance and accounting, and marketing operations for clients in logistics, transport, and supply chain. The company operates using an offshore delivery model and supports clients across the Americas, Europe, and Asia.
It is recognized for its 40-60% cost savings, with a dedicated team available 24/7 to enhance operational efficiency and service quality.
Services
Zenov BPO provides back-office operations supported by customer experience and contact center, finance and accounting, and marketing operations. These services cover data entry, documentation, financial reporting, and customer support, tailored to support logistics and freight forwarding businesses.
Capabilities
Data Entry & Data Processing
Accounts Payable
Accounts Receivable
Campaign Management
SEO & Website Optimisation
Market & Competitive Intelligence
Industries Served
The company serves clients in logistics, freight forwarding, trucking, and third-party logistics (3PL). It has experience supporting importers and shippers with services aligned to industry-specific requirements and technology platforms such as CargoWise.
Unique Stregths
Zenov BPO is known for its significant cost savings of 40-60%, offering clients dedicated support and operational efficiency. Its approach includes continuous improvement methodologies like Kaizen and Lean Six Sigma, ensuring ongoing service quality and growth.
Delivery Footprint
Headquartered in New York, the company operates using an offshore delivery model. It serves clients across the Americas, Europe, and Asia, with teams working remotely to provide 24/7 support tailored to client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Zenov BPO
?
Zenov BPO primarily specializes in back-office operations, providing a comprehensive suite of services that includes data entry and processing, accounts payable and receivable, campaign management, as well as SEO and website optimization. This range of offerings is designed to enhance operational efficiency and support clients in logistics and related fields.
What additional services does
Zenov BPO
provide?
In addition to its core offerings, Zenov BPO provides a variety of other services, including customer experience and contact center solutions, finance and accounting services, marketing operations, and knowledge and research services. This diverse portfolio enables the company to cater to a wide range of client requirements and enhance overall business performance.
When was
Zenov BPO
founded?
Zenov BPO was established in 2016, and as of 2024, the company has been operating for 8 years. Since its inception, it has focused on delivering high-quality back-office solutions tailored to meet the needs of its clients across various industries.
What industry verticals does
Zenov BPO
serve?
Zenov BPO serves several key industries, including Logistics, Transport & Supply-Chain, and Real Estate & Property Management. The company has developed expertise in these sectors, enabling it to provide specialized solutions that align with the unique demands of each industry.
What delivery model does
Zenov BPO
offer?
Zenov BPO employs an offshore delivery model, which means that its services are provided from a location outside of the client's country. This approach allows the company to leverage cost advantages and access a global talent pool, ensuring efficient and high-quality service delivery around the clock.
How many employees and/or seats does
Zenov BPO
have?
Zenov BPO has a workforce size ranging between 51 to 200 employees. This size allows for a dedicated team capable of providing personalized service while maintaining flexibility to adapt to client needs.
Can
Zenov BPO
be considered a good service provider for startups?
Zenov BPO can be a valuable service provider for startups, particularly those in the logistics and transport sectors. With a focus on cost efficiency and a comprehensive range of back-office solutions, startups can leverage Zenov BPO's expertise to streamline operations while managing expenses effectively. The company's offshore delivery model also allows startups to access high-quality services without the overhead associated with in-house staffing.
Can
Zenov BPO
be considered a good service provider for SMBs?
Zenov BPO is well-suited to support small and medium businesses (SMBs) looking for scalable solutions. With a service portfolio that encompasses back-office operations and customer experience management, the company can help SMBs enhance their operational efficiency. Additionally, its flexible delivery model allows SMBs to adapt to changing business needs while benefiting from significant cost savings.
Can
Zenov BPO
be considered a good service provider for enterprises?
While Zenov BPO is primarily focused on serving smaller to medium-sized businesses, its comprehensive service offerings and offshore delivery model can also be advantageous for enterprises. The company’s commitment to operational efficiency and continuous improvement methodologies like Lean Six Sigma can help large organizations optimize their back-office processes and reduce costs, making it a reliable partner for specific enterprise needs.
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