Zedd Customer Solutions Inc
Customer Experience and Contact Center
Zedd Customer Solutions is a BPO firm that provides customer experience and contact center services for multiple industries, known for its tailored, tech-enabled solutions and dedicated client engagement.
Size
51-200
Private
Mission
To become a seamless extension of operations, aligning with brand values and aspirations.
About
Zedd Customer Solutions offers customer experience and contact center services along with back-office operations and AI-driven solutions for clients in healthcare, financial services, retail, and technology. The company operates using a hybrid delivery model and supports clients across Canada, the United States, and Central America.
It is recognized for its personalized client engagement, with dedicated senior relationship managers ensuring alignment with client goals and seamless integration into their operations.
Services
Zedd Customer Solutions provides customer experience and contact center services, supported by back-office operations and AI-driven solutions. These services include inbound customer support, outbound telesales, multilingual support, and technical support, tailored to meet the unique needs of each client and enhance their operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Email Support
Learning & Development Support
Industries Served
The company serves clients in healthcare, financial services, retail, technology, and more. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and operational support.
Unique Stregths
Zedd Customer Solutions is known for its commitment to becoming a seamless extension of its clients' operations, offering customized solutions that align with brand values. Its approach includes assigning dedicated senior relationship managers to each client, ensuring expert support and consistent service delivery.
Delivery Footprint
Headquartered in Toronto, Ontario, the company operates using a hybrid delivery model. It serves clients across Canada, the United States, and Central America, with teams working in both physical contact centers and remote environments to provide 24/7 support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Energy & Utilities
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Zedd Customer Solutions Inc
?
Zedd Customer Solutions Inc specializes in providing comprehensive customer experience and contact center services. Their offerings encompass a variety of support solutions, including inbound customer support, outbound telesales and retention efforts, multilingual assistance, technical support at both tier 1 and 2 levels, email support, and learning and development support. This range of services is designed to enhance operational efficiency and cater to the specific needs of their clients.
What additional services does
Zedd Customer Solutions Inc
provide?
In addition to their primary customer experience and contact center services, Zedd Customer Solutions Inc also offers back-office operations and sales and lead-generation services. This expanded portfolio enables them to support their clients comprehensively, addressing various operational needs beyond customer interaction.
When was
Zedd Customer Solutions Inc
founded?
Zedd Customer Solutions Inc was established in 2010, marking over a decade of experience in the customer service industry. Founded in Toronto, Ontario, the company has grown significantly since its inception, developing a strong reputation for its commitment to client engagement and operational excellence.
What industry verticals does
Zedd Customer Solutions Inc
serve?
Zedd Customer Solutions Inc serves a diverse array of industries, including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Energy & Utilities, Technology & SaaS, and Travel, Hospitality & Leisure. Their experience across these verticals enables them to tailor their services to meet the specific requirements of each sector, ensuring effective customer engagement.
What delivery model does
Zedd Customer Solutions Inc
offer?
Zedd Customer Solutions Inc employs a hybrid delivery model, which combines onshore, nearshore, and work-from-home strategies. Onshore services are provided from locations within the same country, while nearshore services are offered from neighboring countries. This flexible approach allows Zedd to leverage diverse resource pools and maintain operational efficiency, providing 24/7 support tailored to client needs.
How many employees and/or seats does
Zedd Customer Solutions Inc
have?
Zedd Customer Solutions Inc has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a personalized approach to client engagement while ensuring that they have the resources needed to deliver high-quality services efficiently.
Can
Zedd Customer Solutions Inc
be considered a good service provider for startups?
Can
Zedd Customer Solutions Inc
be considered a good service provider for SMBs?
Can
Zedd Customer Solutions Inc
be considered a good service provider for enterprises?
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