Zapdeskbpo
Back-Office Operations
Zapdesk is a technology-driven solution provider that provides back-office operations for the banking and financial services and insurance sectors, known for its focus on empowering talent and leveraging automation.
Size
11-50
Private
Mission
To leverage technology and expert talent to deliver superior outsourcing solutions, enabling businesses to focus on their core competencies while achieving operational excellence.
About
Zapdesk offers back-office operations along with data entry and data processing, document indexing and digitisation, claims processing, billing and invoicing, procurement administration, record management and archiving, and automation and RPA enablement for clients in the banking and financial services and insurance sectors. The company operates using an offshore and nearshore model and supports clients globally.
It is recognized for its proven workflows and customer-centric approach, with a mission to deliver superior outsourcing solutions that enable businesses to focus on their core competencies.
Services
Zapdesk provides back-office operations supported by data entry and data processing, document indexing and digitisation, claims processing, billing and invoicing, procurement administration, record management and archiving, and automation and RPA enablement. These services cover various administrative and processing needs, and are tailored to support clients in the banking and financial services and insurance sectors.
Capabilities
Data Entry & Data Processing
Document Indexing & Digitisation
Claims Processing
Billing & Invoicing
Procurement Administration
Record Management & Archiving
Automation & RPA Enablement
Industries Served
The company serves clients in banking and financial services, as well as insurance. It has experience supporting mortgage lenders, credit unions, title companies, and title underwriters with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Zapdesk is known for its commitment to customer satisfaction and innovation, offering clients a blend of expert talent and advanced technology. Its approach includes leveraging purpose-built software automation and proven workflows, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Bangalore, Karnataka, India, the company operates using an offshore and nearshore delivery model. It serves clients across the globe, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
Bandai America Inc.
What's the main service provided by
Zapdeskbpo
?
Zapdeskbpo specializes in back-office operations, offering a comprehensive suite of services designed to enhance efficiency and effectiveness for businesses. Their primary focus includes data entry and data processing, document indexing and digitization, claims processing, billing and invoicing, procurement administration, record management and archiving, as well as automation and RPA enablement. These services cater to a wide range of administrative tasks, ensuring that clients can streamline their operations and achieve better outcomes.
What additional services does
Zapdeskbpo
provide?
In addition to its core offerings, Zapdeskbpo provides a range of other services that enhance its value proposition. These include customer experience and contact center solutions, as well as AI and data services. This extended portfolio allows clients to benefit from integrated support across various operational needs.
When was
Zapdeskbpo
founded?
Zapdeskbpo was established in 2019, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for five years, during which it has developed a strong reputation for delivering specialized outsourcing solutions, particularly in the banking and financial services sectors.
What industry verticals does
Zapdeskbpo
serve?
Zapdeskbpo primarily serves the Banking & Financial Services and Insurance industries. This focused approach allows the company to tailor its services to meet the specific needs of clients within these sectors, including mortgage lenders, credit unions, title companies, and title underwriters.
What delivery model does
Zapdeskbpo
offer?
Zapdeskbpo employs both offshore and nearshore delivery models to provide its services. Offshore delivery typically involves providing services from locations outside the client's home country, allowing for cost-effective solutions. Nearshore delivery refers to services provided from nearby countries, which can enhance communication and collaboration. This dual approach enables Zapdeskbpo to meet diverse client needs while maintaining quality and efficiency.
How many employees and/or seats does
Zapdeskbpo
have?
Zapdeskbpo currently has a workforce ranging between 11 to 50 employees. This size positions the company well to provide personalized service to its clients while maintaining the ability to scale operations as needed.
Can
Zapdeskbpo
be considered a good service provider for startups?
Can
Zapdeskbpo
be considered a good service provider for SMBs?
Can
Zapdeskbpo
be considered a good service provider for enterprises?
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