Yource Nederland
Customer Experience and Contact Center
Yource is a technology-driven BPO company that provides customer experience and contact center solutions for telecommunications, finance, retail, and utilities, known for its innovative use of automation and real-time data.
Size
over-10K
Public
Mission
To empower the modern workforce by making work more accessible, manageable, and rewarding for flexible workers while helping businesses unlock operational agility and workforce efficiency.
About
Yource offers customer experience and contact center solutions along with staffing, learning, and workforce management services for clients in telecommunications, finance, retail, and utilities. The company operates using a BestShore delivery model and supports clients across Europe and North Africa.
It is recognized for its technology-first approach, leveraging voice bots and Robotic Process Automation (RPA) to enhance operational efficiency and customer engagement.
Services
Yource provides customer experience and contact center solutions supported by staffing, learning, and workforce management services. These services include inbound customer support, outbound telesales, technical support, and social media care, tailored to support clients' needs for flexible and efficient customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Automation & RPA Enablement
Learning & Development Support
Industries Served
The company serves clients in telecommunications, finance, retail, and utilities. It has experience supporting businesses with services aligned to industry-specific requirements, utilizing innovative technologies like speech analytics and automation tools.
Unique Stregths
Yource is known for its innovative technology solutions, offering clients enhanced operational efficiency through automation and real-time data insights. Its approach includes a focus on customized solutions and a commitment to reducing administrative burdens for employers, ensuring a seamless experience for both businesses and workers.
Delivery Footprint
Headquartered in Europe, the company operates using a BestShore delivery model. It serves clients across nine countries in Europe and North Africa, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Energy & Utilities
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Yource Nederland
?
Yource Nederland specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, email support, as well as CX consulting and journey mapping. Additionally, they provide automation and RPA enablement, along with learning and development support, ensuring tailored solutions that meet the diverse needs of their clients.
What additional services does
Yource Nederland
provide?
When was
Yource Nederland
founded?
What industry verticals does
Yource Nederland
serve?
Yource Nederland serves a variety of sectors, including Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, Energy & Utilities, and Travel, Hospitality & Leisure. This diverse industry focus allows them to cater to specific client requirements and deliver customized solutions that enhance customer engagement and operational efficiency.
What delivery model does
Yource Nederland
offer?
Yource Nederland employs a BestShore delivery model, which encompasses onshore, nearshore, and offshore service options. Onshore services are delivered from the same country as the client, ensuring proximity and cultural alignment. Nearshore services are provided from neighboring countries, which can offer cost-effective solutions while maintaining similar time zones. Offshore services allow for operations from distant locations, providing significant cost advantages. This flexible approach enables Yource to meet the varying needs of their clientele across Europe and North Africa.
How many employees and/or seats does
Yource Nederland
have?
Yource Nederland boasts a robust workforce with over 10,000 employees, positioning them as a significant player in the BPO industry. This extensive team size enables the company to efficiently handle large volumes of customer interactions and deliver high-quality services across multiple sectors.
Can
Yource Nederland
be considered a good service provider for startups?
Yource Nederland can be a suitable service provider for startups, particularly due to their innovative technology solutions and flexible service offerings. Startups often require scalable support as they grow, and Yource's array of services, including customer engagement and operational efficiency solutions, can help them establish a strong foundation. Their ability to adapt to the unique needs of new businesses makes them a strategic partner for startups looking to enhance their customer experience from the outset.
Can
Yource Nederland
be considered a good service provider for SMBs?
Yource Nederland is well-equipped to support small and medium-sized businesses (SMBs) with their diverse service portfolio and flexible delivery model. Their commitment to providing tailored customer experience solutions means that SMBs can benefit from scalable support that grows alongside their business. By leveraging Yource's expertise, SMBs can enhance their customer engagement strategies while maintaining operational efficiency, which is crucial for their growth.
Can
Yource Nederland
be considered a good service provider for enterprises?
Yource Nederland is an excellent choice for enterprises and large companies seeking reliable and sophisticated customer engagement solutions. With a large workforce and a strong emphasis on technology-driven services, they can handle complex operational needs and high volumes of customer interactions. Their BestShore delivery model ensures that enterprises can access cost-effective solutions without compromising on quality, making them a dependable partner for large organizations aiming to enhance their customer experience.
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