Your Phones Covered
Customer Experience and Contact Center
Your Phones Covered is an Australian-based company that provides customer experience and contact center solutions for healthcare and life sciences, known for its personalized service and fully Australian-based team.
Size
1-10
Private
1m-10m
Mission
To deliver exceptional customer service, recognizing its importance in building strong client relationships and business success.
About
Your Phones Covered offers customer experience and contact center solutions along with virtual receptionist services for clients in healthcare and life sciences. The company operates using an onshore model and supports small and medium-sized businesses across Australia.
It is recognized for its commitment to exceptional customer service, with a focus on building strong client relationships and enhancing business operations.
Services
Your Phones Covered provides customer experience and contact center solutions supported by virtual receptionist services and specific offerings such as appointment setting and diary management. These services cover inbound customer support and are tailored to support businesses in managing client interactions efficiently.
Capabilities
Inbound Customer Support
Customer & Marketing Analytics
Appointment Setting
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements, particularly in managing medical appointments and customer contact solutions.
Unique Stregths
Your Phones Covered is known for its personalized service and fully Australian-based team, offering clients a deep understanding of their business needs. Its approach includes working in small, highly trained teams that become integral to the client's operations, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Australia, the company operates using an onshore delivery model. It serves clients across the country, with teams working in a collaborative environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Your Phones Covered
?
Your Phones Covered specializes in providing outstanding customer experience and contact center solutions. Their main offerings include inbound customer support, customer and marketing analytics, and appointment setting. This comprehensive suite of services is designed to help businesses manage client interactions effectively and enhance their operational efficiency.
What additional services does
Your Phones Covered
provide?
When was
Your Phones Covered
founded?
Your Phones Covered was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has focused on delivering exceptional customer service tailored to the specific needs of its clients.
What industry verticals does
Your Phones Covered
serve?
Your Phones Covered primarily serves the Healthcare & Life Sciences sectors. This industry focus allows the company to cater specifically to the unique requirements of businesses operating within these critical fields.
What delivery model does
Your Phones Covered
offer?
Your Phones Covered operates using an onshore delivery model, meaning all services are provided from within Australia. This approach ensures that clients receive support from a locally-based team, fostering better communication and understanding of the Australian market.
How many employees and/or seats does
Your Phones Covered
have?
Your Phones Covered has a small team consisting of between 1 to 10 employees. This compact workforce enables the company to maintain a personalized approach to client service, ensuring that each client receives dedicated attention.
Can
Your Phones Covered
be considered a good service provider for startups?
While Your Phones Covered can offer valuable services to startups, its small team size may limit scalability for rapidly growing businesses. Startups looking for highly personalized service within the healthcare and life sciences sectors may find the company's offerings beneficial, especially in managing client interactions effectively.
Can
Your Phones Covered
be considered a good service provider for SMBs?
Your Phones Covered is well-suited to provide services for small and medium-sized businesses. With a focus on personalized customer service and a flexible service portfolio, the company is equipped to support the growth and operational needs of SMBs, particularly in the healthcare sector.
Can
Your Phones Covered
be considered a good service provider for enterprises?
Your Phones Covered may not be the ideal provider for large enterprises due to its smaller scale and workforce. However, its commitment to exceptional customer service and specialized industry knowledge can be advantageous for enterprises seeking tailored solutions in the healthcare and life sciences sectors, provided their needs align with the company's offerings.
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