Yoummday
Customer Experience and Contact Center
Yoummday is an innovative BPO company that provides customer experience and contact center solutions for telecommunications, energy, retail, and technology sectors, known for its flexible remote workforce and AI-driven technology.
Size
501-1K
Private
10m-50m
Mission
To deliver customer experience solutions that delight customers while scaling in accordance with client ambitions.
About
Yoummday offers customer experience and contact center solutions along with technical support and multilingual assistance for clients in telecommunications, energy, retail, and technology sectors. The company operates using a global remote workforce model and supports a diverse client base, including startups and Fortune 500 companies.
It is recognized for its technology-enabled platform that allows for rapid scaling and flexible team building, with a talent pool of over 15,000 agents speaking 40+ languages and delivering millions of customer interactions annually.
Services
Yoummday provides customer experience and contact center solutions, supported by technical support and multilingual assistance. These services cover inbound customer support, technical support (Tier 1/2), and are tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in telecommunications, energy, retail, and technology sectors. It has experience supporting a wide range of businesses, from digital disruptors to established Fortune 500 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Yoummday is known for its innovative approach to remote workforce management, offering clients a flexible and scalable alternative to traditional contact centers. Its platform integrates advanced AI tools and a global talent network, ensuring high-quality service delivery and operational efficiency.
Delivery Footprint
Headquartered in Munich, Germany, the company operates using a global remote workforce delivery model. It serves clients across Europe and North America, with teams working from home environments, allowing for 24/7 availability and rapid scalability.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Yoummday
?
Yoummday specializes in delivering exceptional customer experience solutions and contact center services. Their offerings include inbound customer support and technical assistance at both Tier 1 and Tier 2 levels, alongside multilingual support designed to cater to a diverse clientele. This comprehensive service suite is tailored to meet the unique requirements of various industries, ensuring a high level of customer satisfaction.
What additional services does
Yoummday
provide?
When was
Yoummday
founded?
Yoummday was established in 2016, marking its entry into the customer experience and contact center market. As of 2024, the company has been operating for approximately eight years, during which it has developed a robust portfolio of services and a significant presence in the industry.
What industry verticals does
Yoummday
serve?
Yoummday serves a variety of industries, specifically focusing on Telecommunications & Media, Energy & Utilities, Retail & e-Commerce, and Technology & SaaS. This diverse industry expertise allows the company to address the specific needs and challenges faced by clients in these sectors.
What delivery model does
Yoummday
offer?
Yoummday employs a flexible delivery model that encompasses offshore, nearshore, and work-from-home or virtual solutions. Offshore delivery involves operating teams located in different countries, nearshore refers to teams situated in neighboring countries, and work-from-home capabilities allow for remote team members to provide services from their own locations. This approach enables Yoummday to deliver scalable and efficient customer support around the clock.
How many employees and/or seats does
Yoummday
have?
Yoummday's workforce comprises between 501 and 1,000 employees, providing a substantial talent pool to support its operations. This size allows the company to scale its services effectively, ensuring they can meet the demands of various clients, from startups to large enterprises.
Can
Yoummday
be considered a good service provider for startups?
Yoummday can be an excellent service provider for startups, particularly those in need of flexible and scalable customer experience solutions. With its technology-enabled platform and remote workforce model, Yoummday offers startups the opportunity to access high-quality support without the burden of establishing a large in-house team. Their diverse multilingual support further enhances their appeal to new businesses looking to reach a broader audience.
Can
Yoummday
be considered a good service provider for SMBs?
Yoummday is a suitable service provider for small and medium-sized businesses, as it offers a scalable approach to customer service that can adapt to the growth trajectories of these companies. With a range of services designed to support various client needs, Yoummday allows SMBs to enhance their customer engagement without significant upfront investment in infrastructure or personnel.
Can
Yoummday
be considered a good service provider for enterprises?
Yoummday stands out as a reliable provider for enterprises and large companies, thanks to its ability to scale operations and deliver sophisticated customer experience solutions. With experience serving Fortune 500 clients and a robust technology framework, Yoummday ensures high-quality service delivery that meets the complex needs of larger organizations. Their flexible delivery model also allows for 24/7 support, which is crucial for enterprises operating in competitive markets.
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