Yms Contact Centre
Customer Experience and Contact Center
YMS Contact Centre is a value-driven provider that offers customer experience and contact center solutions for banking, financial services, and retail, known for its commitment to empowering client brands.
Size
Private
Mission
To provide exceptional contact centre solutions that deliver value to clients.
About
YMS Contact Centre offers customer experience and contact center solutions along with outbound telesales and inbound customer support for clients in banking, financial services, and retail. The company operates using an onshore model and supports clients within South Africa.
It is recognized for its value-based service delivery, with a strong focus on client KPI management and operational excellence that ensures high levels of service and professionalism.
Services
YMS Contact Centre provides customer experience and contact center solutions supported by outbound telesales and inbound customer support. These services cover various communication channels and are tailored to support client needs in delivering exceptional customer service and sales support.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Industries Served
The company serves clients in banking, financial services, and retail. It has experience supporting top consumer brands and financial institutions with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
YMS Contact Centre is known for its commitment to empowering client brands, offering clients high levels of service, professionalism, and efficiency. Its approach includes a focus on quality assurance and continuous improvement, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Durban, South Africa, the company operates using an onshore delivery model. It serves clients across the region, with teams working in a collaborative environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Yms Contact Centre
?
Yms Contact Centre specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include outbound telesales and inbound customer support, designed to enhance client interactions across various communication channels. These services are tailored to meet the specific needs of their clients, ensuring high levels of satisfaction and operational efficiency.
What additional services does
Yms Contact Centre
provide?
In addition to their core contact center solutions, Yms Contact Centre offers a range of supplementary services, including Back-Office Operations, IT Infrastructure and Managed Services, as well as AI and Data Services. This extended portfolio allows them to support clients more comprehensively, addressing various operational needs beyond just customer interaction.
When was
Yms Contact Centre
founded?
Yms Contact Centre was established in 2012, marking over a decade of experience in the contact center industry as of 2024. Since its inception, the company has focused on providing exceptional service and support to clients in various sectors, establishing a strong reputation for professionalism and client care.
What industry verticals does
Yms Contact Centre
serve?
Yms Contact Centre serves a diverse range of industries, with a particular focus on Banking & Financial Services and Retail & e-Commerce. This specialization allows them to cater to the unique requirements and challenges faced by businesses in these sectors, ensuring that their services are well-aligned with industry standards.
What delivery model does
Yms Contact Centre
offer?
Yms Contact Centre employs an onshore delivery model, meaning that their services are provided within the same country as their clients. This approach facilitates better communication, quality control, and a deeper understanding of local market dynamics, which can enhance the overall customer experience.
How many employees and/or seats does
Yms Contact Centre
have?
Can
Yms Contact Centre
be considered a good service provider for startups?
Yms Contact Centre can be a valuable partner for startups, particularly in the early stages of their business development. With their focus on customer experience and support services, startups can benefit from the expertise and infrastructure that Yms provides. This allows new businesses to establish a strong customer service foundation without the need for significant upfront investment in their own contact center operations.
Can
Yms Contact Centre
be considered a good service provider for SMBs?
For small and medium businesses, Yms Contact Centre presents a flexible and scalable solution that can adapt to their evolving needs. The company’s experience in diverse industries and its comprehensive service offerings make it well-suited to support SMBs in enhancing customer engagement and driving growth, ensuring that these businesses can compete effectively in their respective markets.
Can
Yms Contact Centre
be considered a good service provider for enterprises?
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