Xtrim
Customer Experience and Contact Center
Xtrim Global Solutions Pvt. Ltd. is an India-based BPO company that provides customer experience and contact center services for diverse industries, known for its dedicated workforce and high customer satisfaction rates.
Size
501-1K
Private
Mission
To add value to clients through advanced technology, expertise, analytics, and best practices.
About
Xtrim Global Solutions offers customer experience and contact center services along with sales and lead-generation services for clients in various industries. The company operates using an offshore delivery model and supports clients primarily in the United Kingdom.
It is recognized for its pioneering training procedures, with a dedicated team ensuring quality and reliability in service delivery.
Services
Xtrim Global Solutions provides customer experience and contact center services, supported by sales and lead-generation services. These services include inbound customer support, outbound telesales, technical support, email support, and live chat assistance. Each solution is tailored to enhance client revenue and improve customer retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Outbound SDR / Cold Calling
Appointment Setting
Sales Chat & Live Demonstrations
Lead Research & List Building
Industries Served
The company serves clients in diverse industries needing effective customer communication and back-office support. It has experience supporting various client types with services aligned to their specific requirements and business functions.
Unique Stregths
Xtrim Global Solutions is known for its dedicated workforce and high customer satisfaction rates, offering clients reliable and efficient services. Its approach includes close coordination with clients and the use of state-of-the-art technology, ensuring timely execution of tasks while maintaining a consistent brand personality.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients primarily in the United Kingdom, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Google
Facebook
What's the main service provided by
Xtrim
?
Xtrim Global Solutions specializes in delivering exceptional customer experience and contact center services, focusing on enhancing client interactions and satisfaction. Their portfolio includes a variety of offerings such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, email assistance, and live chat solutions. Additionally, they provide outbound sales development, cold calling, appointment setting, and lead research services, all tailored to support clients in driving revenue growth and improving customer loyalty.
What additional services does
Xtrim
provide?
In addition to their primary customer experience and contact center services, Xtrim Global Solutions also offers sales and lead-generation services. This includes various capabilities aimed at boosting client sales efforts and enhancing market outreach, providing clients with a broader range of solutions to meet their business objectives.
When was
Xtrim
founded?
Founded in 2009, Xtrim Global Solutions has been in operation for approximately 15 years, offering its expertise in customer experience and contact center services. The company has built a reputation for quality and innovation in service delivery since its inception.
What industry verticals does
Xtrim
serve?
What delivery model does
Xtrim
offer?
Xtrim employs an offshore delivery model, primarily operating from India while serving clients mainly in the United Kingdom. This approach allows the company to leverage a skilled workforce to provide services remotely, ensuring flexibility and cost-effectiveness. By utilizing a hybrid work environment, Xtrim can adapt to client needs while maintaining high standards of service.
How many employees and/or seats does
Xtrim
have?
Xtrim has a workforce ranging between 501 and 1,000 employees, indicating a solid team size capable of managing various client demands. This scale allows the company to deliver comprehensive services while ensuring quality and efficiency in their operations.
Can
Xtrim
be considered a good service provider for startups?
Xtrim Global Solutions can be an effective service provider for startups looking to establish a robust customer support framework. Their experience in providing customized solutions, coupled with a flexible offshore delivery model, allows startups to scale their operations without the burden of extensive in-house resources. By leveraging Xtrim's expertise, startups can focus on core business activities while ensuring customer satisfaction through dedicated support.
Can
Xtrim
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from Xtrim's service offerings. With a diverse range of customer support and sales services, Xtrim provides the scalability and flexibility that SMBs require to grow. Their established processes and skilled workforce enable these businesses to enhance customer engagement and retention, which are critical for sustained growth.
Can
Xtrim
be considered a good service provider for enterprises?
Xtrim is well-equipped to serve enterprises and large companies, given its significant workforce and comprehensive service portfolio. The company's offshore delivery model allows for efficient management of large-scale operations, ensuring reliability and consistency in service delivery. Additionally, Xtrim's commitment to quality and customer satisfaction makes it a strong partner for enterprises seeking sophisticated support solutions.
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