Xtrasource
Customer Experience and Contact Center
Xtrasource is a leading multilingual customer service provider that delivers customer experience and contact center solutions for the Consumer Electronics, Personal Computers, and Service industries, known for its extensive expertise in outsourcing and technical support.
Size
1-10
Private
1m-10m
Mission
About
Xtrasource offers customer experience and contact center solutions along with back-office operations and technical support for clients in the Consumer Electronics, Personal Computers, and Service sectors. The company operates using a hybrid delivery model and supports businesses seeking to enhance their customer engagement.
It is recognized for its strong commitment to customer satisfaction, with a workforce of approximately 500-1000 employees and a history of exceeding $10 million in annual sales.
Services
Xtrasource provides customer experience and contact center solutions, supported by back-office operations and technical support services. These services include inbound customer support, outbound telesales, and technical assistance, tailored to enhance customer engagement across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Lead Research & List Building
Industries Served
The company serves clients in the Consumer Electronics, Personal Computers, Peripheral, and Service industries. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring high-quality customer experiences.
Unique Stregths
Xtrasource is known for its extensive expertise in multilingual customer service and outsourcing, offering clients reliable and efficient support. Its approach includes a commitment to maintaining the highest standards of service delivery, which helps foster long-term relationships with clients.
Delivery Footprint
Headquartered in the Netherlands, the company operates using a hybrid delivery model. It serves clients across various regions, with teams capable of adapting to client needs through remote and on-site environments.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
Xtrasource
?
Xtrasource specializes in providing comprehensive customer experience and contact center solutions, complemented by a range of back-office operations and technical support services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as data entry and processing, payroll processing, and lead research with list building. This diverse portfolio is designed to enhance customer engagement across various communication channels.
What additional services does
Xtrasource
provide?
When was
Xtrasource
founded?
Xtrasource was established in 2011, marking over a decade of dedicated service in the customer experience and contact center industry. Since its inception, the company has focused on delivering high-quality support solutions to a variety of sectors, demonstrating resilience and adaptability in a competitive market.
What industry verticals does
Xtrasource
serve?
Xtrasource serves a wide range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, as well as Government & Public Sector. This diverse industry focus allows them to tailor their services to meet the unique needs of each sector effectively.
What delivery model does
Xtrasource
offer?
Xtrasource operates using a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore approaches. Onshore services are delivered within the same country as the client, while nearshore services are provided from neighboring countries. Offshore services involve teams based in distant locations, allowing for cost-effective solutions. This flexibility in delivery ensures that Xtrasource can adapt to various client needs and optimize service delivery across different environments.
How many employees and/or seats does
Xtrasource
have?
Xtrasource has a small workforce, employing between 1 to 10 individuals. This size indicates a nimble operation, allowing for personalized service and a close-knit team environment that can respond quickly to client needs.
Can
Xtrasource
be considered a good service provider for startups?
Xtrasource can be a suitable service provider for startups, particularly those in need of customer engagement solutions. Their flexibility in service delivery and tailored offerings can support startups as they establish their market presence. Additionally, their expertise in various customer support areas can help new businesses create strong customer relationships from the outset.
Can
Xtrasource
be considered a good service provider for SMBs?
Xtrasource is well-positioned to serve small and medium businesses (SMBs). Their scalable service options and commitment to customer satisfaction make them an attractive partner for SMBs looking to enhance their customer service capabilities without the overhead of larger operations. The company's experience across multiple industries equips it to provide customized support that can evolve with the business's growth.
Can
Xtrasource
be considered a good service provider for enterprises?
While Xtrasource has the capabilities to serve enterprises, their small workforce may limit their ability to scale alongside larger organizations with extensive needs. However, their focus on quality and customer satisfaction can attract enterprises looking for specialized support in customer experience. Companies that require a more extensive infrastructure and broader service range may find larger providers more suitable.
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