Xtendops
Customer Experience and Contact Center
XtendOps is a technology-based outsourcing company that provides customer experience and contact center services for retail and e-commerce, known for its seamless human-AI collaboration.
Size
501-1K
Private
Mission
To enhance customer experiences by combining human expertise with advanced artificial intelligence to optimize operations and deliver measurable business impact.
About
XtendOps offers customer experience and contact center services along with back-office support for clients in retail and e-commerce. The company operates using a multiregional delivery model and supports clients across the United States, Latin America, and Asia.
It is recognized for its innovative use of AI in enhancing customer support, with a global team of approximately 3,000 employees delivering high-quality services.
Services
XtendOps provides customer experience and contact center services, supported by back-office solutions and specific offerings such as inbound customer support, outbound telesales, technical support, and live chat assistance. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting leading global brands with services aligned to industry-specific requirements, leveraging technology platforms to optimize customer interactions.
Unique Stregths
XtendOps is known for its innovative approach to combining human expertise with advanced AI, offering clients measurable business impact. Its operational practices include real-time integration and seamless communication, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in San Francisco, California, the company operates using a multiregional delivery model. It serves clients across multiple geographies, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
Emma Elliott from Little Big Dairy Co.
What's the main service provided by
Xtendops
?
XtendOps specializes in providing exceptional customer experience and contact center services. Their comprehensive offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat, email support, CX consulting, journey mapping, and quality assurance monitoring. This diverse range of services is designed to enhance client engagement and operational efficiency across various customer interaction channels.
What additional services does
Xtendops
provide?
When was
Xtendops
founded?
XtendOps was established in 2019, making it a relatively young player in the business process outsourcing industry. With approximately five years in operation as of 2024, the company has quickly positioned itself as a leader in enhancing customer experiences through innovative solutions and advanced technology.
What industry verticals does
Xtendops
serve?
XtendOps focuses primarily on the retail and e-commerce sectors, delivering tailored services that meet the specific needs of clients within these industries. Their extensive experience with leading global brands allows them to effectively support industry-specific requirements and optimize customer interactions.
What delivery model does
Xtendops
offer?
XtendOps employs a multiregional delivery model that encompasses onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore involves services delivered from neighboring countries, and offshore means that services are provided from distant locations. This flexible delivery approach enables XtendOps to meet diverse client needs while ensuring high-quality service delivery.
How many employees and/or seats does
Xtendops
have?
XtendOps has a robust workforce ranging from 501 to 1,000 employees. This substantial size allows the company to effectively scale its operations and provide comprehensive support to its clients.
Can
Xtendops
be considered a good service provider for startups?
While XtendOps has the capability to serve startups, the alignment may vary based on specific needs. Startups often require flexible solutions and cost-effective services, which XtendOps can offer through its diverse service portfolio. However, the scale of operations and resources may be more suited to businesses that are slightly more established and looking for a strategic partner to enhance their customer engagement.
Can
Xtendops
be considered a good service provider for SMBs?
XtendOps is well-positioned to serve small and medium businesses (SMBs) effectively. Their wide range of services, coupled with a flexible delivery model, allows SMBs to scale their customer support operations according to their growth needs. Furthermore, the company's innovative use of technology can help SMBs improve customer interactions and operational efficiency, making them a valuable partner for businesses in this category.
Can
Xtendops
be considered a good service provider for enterprises?
For enterprises and large companies, XtendOps presents a solid choice as a service provider. The company’s extensive experience in the retail and e-commerce sectors, combined with its multiregional delivery capabilities, ensures that it can handle the complexities and scale required by larger organizations. XtendOps' commitment to combining human expertise with advanced AI further enhances its reliability and effectiveness in delivering sophisticated customer support solutions.
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