Xtendo Group Bpo
Customer Experience and Contact Center
Xtendo Group is an international BPO provider that offers customer experience and contact center solutions for eCommerce, fintech, and technology sectors, known for its extensive global presence and innovative service delivery.
Size
1K-5K
Private
10m-50m
Mission
To deliver tangible improvements in operational quality and effectiveness by increasing customer satisfaction and reducing costs.
About
Xtendo Group offers customer experience and contact center solutions along with back-office operations and sales support for clients in eCommerce, fintech, and technology sectors. The company operates using a flexible delivery model, including onshore, nearshore, and offshore options, supporting clients across the Americas and Europe.
It is recognized for its commitment to enhancing operational quality and effectiveness, with a highly qualified team leveraging both human talent and generative AI technologies.
Services
Xtendo Group provides customer experience and contact center solutions, supported by back-office operations, sales support, and marketing automation services. These services include inbound customer support, technical assistance, and automation enablement, tailored to enhance client operations and customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Automation & RPA Enablement
Campaign Management
Content Creation & Localisation
Email Marketing Production
Account-Based Marketing Support
Sales Enablement Content
Industries Served
The company serves clients in eCommerce, fintech, and technology sectors. It has experience supporting industry-leading corporations and small to medium-sized enterprises with services aligned to specific operational needs and technology platforms such as Microsoft and HubSpot.
Unique Stregths
Xtendo Group is known for its extensive international experience and a strong track record of delivering innovative solutions. Offering clients a blend of human expertise and cutting-edge AI technologies, its approach includes flexible delivery models and a commitment to high service quality, ensuring operational efficiency and customer success.
Delivery Footprint
Headquartered in Montevideo, Uruguay, the company operates using a global delivery model that includes onshore, nearshore, and offshore capabilities. It serves clients across the United States, Europe, Canada, and Latin America, with teams working in hybrid environments tailored to client requirements.
Certifications
CargoWise
Verticals
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Clients
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What's the main service provided by
Xtendo Group Bpo
?
Xtendo Group Bpo specializes in customer experience and contact center solutions, offering a comprehensive range of services to enhance operational efficiency and customer satisfaction. Their offerings include inbound customer support, technical assistance at tier 1 and tier 2 levels, CX consulting and journey mapping, automation and RPA enablement, campaign management, content creation and localization, as well as email marketing production and sales enablement content.
What additional services does
Xtendo Group Bpo
provide?
When was
Xtendo Group Bpo
founded?
Founded in 2002, Xtendo Group Bpo has been in operation for over 21 years. Since its inception, the company has focused on delivering high-quality customer experience and support solutions, establishing a strong presence in the industry.
What industry verticals does
Xtendo Group Bpo
serve?
Xtendo Group Bpo serves a diverse range of industries, specializing particularly in Retail & e-Commerce, Technology & SaaS, and Banking & Financial Services. This focus allows them to tailor their services to meet the specific needs of various sectors.
What delivery model does
Xtendo Group Bpo
offer?
Xtendo Group Bpo employs a flexible delivery model that includes onshore, nearshore, and offshore capabilities. Onshore services involve operations within the same country as the client, while nearshore services are provided from neighboring countries. Offshore services, on the other hand, are delivered from distant countries, allowing for cost-effective solutions and access to a wider talent pool.
How many employees and/or seats does
Xtendo Group Bpo
have?
Xtendo Group Bpo boasts a workforce of between 1,000 and 5,000 employees, signifying a robust team capable of managing substantial client needs and delivering a variety of services across different sectors.
Can
Xtendo Group Bpo
be considered a good service provider for startups?
Xtendo Group Bpo can be a suitable service provider for startups, particularly those in the eCommerce and fintech sectors. With their diverse service offerings and flexible delivery models, startups can benefit from tailored solutions that meet their specific operational needs. Their experience with both small to medium enterprises and larger corporations positions them well to understand the unique challenges faced by new businesses.
Can
Xtendo Group Bpo
be considered a good service provider for SMBs?
Xtendo Group Bpo is well-equipped to support small and medium businesses, offering scalable solutions that grow alongside their clients. With a wide range of services designed to enhance operational efficiency, SMBs can leverage the company's expertise in customer experience and back-office operations, ensuring they remain competitive in their respective markets.
Can
Xtendo Group Bpo
be considered a good service provider for enterprises?
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