Xtendo
Customer Experience and Contact Center
Xtendo Group is an international BPO company that provides customer experience and contact center solutions for eCommerce, fintech, and telecommunications, known for its integration of human talent and generative AI technologies.
Size
1K-5K
Private
10m-50m
Mission
To deliver tangible improvements in operational quality and effectiveness by increasing customer satisfaction and reducing costs.
About
Xtendo Group offers customer experience and contact center solutions along with back-office operations and marketing services for clients in eCommerce, fintech, and telecommunications. The company operates using a nearshore model and supports large corporations and SMEs across the Americas and Europe.
It is recognized for its innovative approach that combines human experience with AI, enhancing customer satisfaction and operational efficiency.
Services
Xtendo Group provides customer experience and contact center solutions supported by back-office operations and marketing services. These services include technical support, live chat, and campaign management, tailored to enhance customer satisfaction and streamline business operations.
Capabilities
Technical Support (Tier 1/2)
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Automation & RPA Enablement
Market & Competitive Intelligence
Campaign Management
Account-Based Marketing Support
Sales Enablement Content
Industries Served
The company serves clients in eCommerce, fintech, telecommunications, and retail. It has experience supporting both large corporations and small to medium-sized enterprises, ensuring services align with industry-specific requirements and technology platforms.
Unique Stregths
Xtendo Group is known for its emphasis on human experience in customer success powered by AI, offering clients a blend of skilled professionals and innovative technologies. Its approach includes flexible service models and a focus on increasing business profitability, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Montevideo, Uruguay, the company operates using a nearshore delivery model. It serves clients across the Americas and Europe, with teams working in various flexible modalities to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Xtendo
?
Xtendo specializes in delivering customer experience and contact center solutions, which are complemented by an array of support services. Their offerings include technical support at Tier 1 and Tier 2 levels, live chat and messaging assistance, as well as consulting services focused on customer experience and journey mapping. Additionally, they provide automation and RPA enablement, market intelligence, campaign management, account-based marketing support, and sales enablement content, all designed to enhance customer satisfaction and operational effectiveness.
What additional services does
Xtendo
provide?
In addition to their primary focus on customer experience and contact center solutions, Xtendo offers an extensive range of additional services. These include back-office operations, marketing operations, sales and lead-generation services, as well as AI and data services, further enhancing their capacity to support clients in achieving operational efficiency and business growth.
When was
Xtendo
founded?
Xtendo was established in 2002, marking over two decades in the business process outsourcing industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer service and contact solutions while focusing on delivering impactful results for its clients.
What industry verticals does
Xtendo
serve?
Xtendo serves a diverse range of industries, including Retail & e-Commerce, Technology & SaaS, Banking & Financial Services, and Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the specific needs of various sectors, ensuring that they provide relevant and effective solutions for their clients.
What delivery model does
Xtendo
offer?
Xtendo employs a nearshore delivery model, which means they provide services from locations that are geographically close to their clients, facilitating easier communication and collaboration. This approach allows them to offer a blend of cost efficiency and cultural alignment, making it easier for clients to engage with their teams and ensuring a high level of service quality.
How many employees and/or seats does
Xtendo
have?
Xtendo has a workforce comprising between 1,000 and 5,000 employees, signifying a robust team capable of handling a wide range of client needs. This size enables the company to scale its operations effectively to meet the demands of both large corporations and smaller enterprises.
Can
Xtendo
be considered a good service provider for startups?
Can
Xtendo
be considered a good service provider for SMBs?
Can
Xtendo
be considered a good service provider for enterprises?
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