xtDirect specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client engagement. Their offerings include inbound customer support, outbound telesales and retention, quality assurance and monitoring, CX consulting and journey mapping, as well as custom application development. This diverse range of services ensures that they meet the unique needs of their clients across various channels, thereby improving operational efficiency and customer satisfaction.

In addition to its main offerings, xtDirect also provides back-office operations, which further enhances its service portfolio. This capability allows the company to support clients with various administrative and operational tasks, helping them streamline processes and focus on core business activities.

Founded in 2001, xtDirect has been operating for over 22 years, establishing itself as a reliable player in the outsourcing and consulting sector. Since its inception, the company has focused on delivering high-quality customer experience solutions, adapting to the evolving needs of businesses across several industries.

xtDirect serves a variety of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows the company to tailor its services to meet the specific requirements and challenges faced by clients in each sector.

xtDirect operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach enables closer communication and collaboration with clients, ensuring that they receive the highest quality service and support. Onshore delivery often results in better alignment with client expectations and faster response times due to geographical proximity.