Xploy Outsourcing
Customer Experience and Contact Center
Xploy is a nearshore outsourcing firm that provides customer experience and contact center services for logistics, transport, and supply-chain, known for its commitment to quality and tailored solutions.
Size
51-200
Private
Mission
To establish a reputation as a benchmark for delivering quality, customized services and technical solutions that nurture long-lasting relationships with clients.
About
Xploy offers customer experience and contact center services along with back-office operations, finance and accounting, HR, recruitment and payroll, and IT infrastructure for clients in logistics, transport, and supply-chain. The company operates using a nearshore model and supports U.S.-based small and medium-sized businesses.
It is recognized for its proactive approach to client needs, with a dedicated team that ensures high-quality service delivery and continuous improvement.
Services
Xploy provides customer experience and contact center services, supported by back-office operations, finance and accounting, HR, recruitment and payroll, and IT infrastructure. These services cover inbound customer support, outbound telesales, data entry, billing and invoicing, and payroll processing, tailored to support the operational needs of small and medium-sized businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Processing
Talent Sourcing & Screening
Onboarding Administration
Employee Helpdesk
Procurement Administration
Web Development
Service Desk & IT Support
Industries Served
The company serves clients in logistics, transport, and supply-chain. It has experience supporting U.S.-based small and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms such as ERP and accounting software.
Unique Stregths
Xploy is known for its commitment to quality and tailored solutions, offering clients a proactive and self-sufficient team that ensures reliable service delivery. Its approach includes continuous improvement practices, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Santo Domingo, the company operates using a nearshore delivery model. It serves clients across the U.S., with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Xploy Outsourcing
?
Xploy Outsourcing specializes in providing exceptional customer experience and contact center solutions. Their comprehensive suite of services includes inbound customer support, outbound telesales and retention, data entry and processing, billing and invoicing, accounts payable and receivable, payroll processing, and various HR functions such as talent sourcing, onboarding administration, and employee helpdesk. Additionally, they offer procurement administration, web development, and IT support services, tailored to meet the needs of their clients effectively.
What additional services does
Xploy Outsourcing
provide?
When was
Xploy Outsourcing
founded?
Xploy Outsourcing was established in 2017, which means the company has been operating for approximately seven years. Since its inception, Xploy has aimed to establish a reputation for quality service delivery and client relationships, focusing on customized solutions that cater to specific business needs.
What industry verticals does
Xploy Outsourcing
serve?
Xploy Outsourcing primarily serves the logistics, transport, and supply-chain sectors. Their expertise in these industries enables them to provide tailored solutions that align with the operational requirements and challenges faced by businesses in these fields.
What delivery model does
Xploy Outsourcing
offer?
Xploy Outsourcing operates using both nearshore and offshore delivery models. Nearshore services involve providing support from locations that are geographically close to the client, facilitating easier communication and collaboration. Offshore services, on the other hand, involve delivering support from locations that may be further away, which can often lead to cost efficiencies. This strategic approach allows Xploy to effectively serve clients across the U.S. while maintaining high standards of service delivery.
How many employees and/or seats does
Xploy Outsourcing
have?
Xploy Outsourcing employs between 51 and 200 individuals, indicating a mid-sized workforce. This size allows the company to maintain a balance between personalized service and the ability to scale operations to meet client demands efficiently.
Can
Xploy Outsourcing
be considered a good service provider for startups?
Can
Xploy Outsourcing
be considered a good service provider for SMBs?
Xploy Outsourcing is a strong service provider for small and medium-sized businesses (SMBs). Their extensive service portfolio, which includes customer experience management and essential back-office support, allows SMBs to streamline operations and enhance customer interactions. Their commitment to quality and proactive service delivery aligns well with the growth aspirations of SMBs, making them an excellent partner in achieving operational efficiency and scalability.
Can
Xploy Outsourcing
be considered a good service provider for enterprises?
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