Xceed Ccs specializes in delivering exceptional customer experience and contact center solutions. Their comprehensive service offerings include inbound customer support, multilingual assistance, technical support across various tiers, and back-office operations. Additionally, they provide services such as quality assurance and monitoring, document indexing and digitization, as well as recruitment process outsourcing and payroll processing. This diverse suite of services is designed to enhance client operations and improve customer satisfaction across multiple channels, including voice, email, chat, and social media.

Xceed Ccs was established in 2001, which means the company has been operating for over 22 years. Since its inception, it has evolved into a significant player in the customer service and contact center industry, adapting to the changing needs of clients and leveraging technological advancements to improve service delivery.

Xceed Ccs serves a variety of industries, focusing primarily on Telecommunications & Media, Banking & Financial Services, and Government & Public Sector. This diverse industry engagement allows the company to tailor its services to meet specific sector requirements and leverage its expertise across multiple domains.

Xceed Ccs employs a flexible delivery model that includes onshore, offshore, and work-from-home/virtual options. Onshore delivery refers to providing services from within the same country as the client, while offshore involves utilizing teams located in different countries. This adaptability allows Xceed Ccs to optimize costs and resources, ensuring that they can cater to the unique needs of their clients across various locations.

Xceed Ccs has a workforce ranging from 5,000 to 10,000 employees, reflecting a robust operational capacity. This extensive team includes around 8,000 remote agents, which underscores the company's commitment to providing high-quality customer management solutions and the scalability needed to meet diverse client demands.

Xceed Ccs is well-positioned to support small and medium businesses due to its scalable service offerings and experience across various industries. Their ability to provide tailored solutions, combined with a flexible delivery model, makes it easier for SMBs to enhance customer engagement and operational efficiency. By partnering with Xceed, small and medium enterprises can focus on growth while relying on a trusted partner to manage their customer service needs.

Xceed Ccs is an excellent provider for enterprises and large companies, given its significant workforce, diverse service portfolio, and commitment to quality. The company's certifications, including ISO 9001, demonstrate its adherence to high standards in service delivery. Moreover, Xceed's capacity to provide onshore and offshore solutions ensures that large organizations can efficiently manage their customer interactions across multiple channels and regions.