Xceed
Customer Experience and Contact Center
Xceed is a global provider of quality, multi-lingual BPO services that provides customer experience and contact center solutions for telecommunications and government sectors, known for its extensive operational capacity and multi-channel support.
Size
201-500
Private
Mission
To deliver superior quality and value throughout the CRM lifecycle, enhancing client business models to achieve client satisfaction and long-term profitability.
About
Xceed offers customer experience and contact center solutions along with back-office operations, finance and accounting, and HR, recruitment, and payroll services for clients in telecommunications and government sectors. The company operates using an offshore and nearshore model and supports clients across multiple regions.
It is recognized for its extensive operational capacity, with over 10,000 workstations and approximately 25,000 employees, ensuring high-quality service delivery across various languages.
Services
Xceed provides customer experience and contact center solutions supported by back-office operations, finance and accounting, and HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, technical support, order management, and automation solutions. Each offering is tailored to meet client needs across various channels, ensuring comprehensive customer management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Claims Processing
Automation & RPA Enablement
Service Desk & IT Support
Data Entry & Data Processing
Industries Served
The company serves clients in telecommunications and government sectors. It has experience supporting Fortune Global 500 companies and key government entities with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Xceed is known for its extensive operational capacity and multi-lingual support, offering clients a diverse range of services in ten different languages. Its approach includes leveraging the latest technologies and a commitment to quality, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Egypt, the company operates using an offshore and nearshore delivery model. It serves clients across multiple regions, with teams working in both on-site and remote environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Government & Public Sector
Clients
No items found.
What's the main service provided by
Xceed
?
Xceed specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide order management, claims processing, automation solutions, service desk and IT support, along with data entry and processing services. This diverse portfolio ensures that Xceed can effectively meet the varying needs of their clients across different communication channels.
What additional services does
Xceed
provide?
In addition to its core customer experience and contact center solutions, Xceed offers a variety of supplementary services. These include back-office operations, finance and accounting services, and HR recruitment along with payroll management. This extended service portfolio positions Xceed as a versatile partner capable of supporting clients’ diverse operational needs.
When was
Xceed
founded?
Founded in 2001, Xceed has been in operation for over 22 years. Since its inception, the company has established itself as a key player in the customer experience and contact center industry. Through continuous growth and adaptation, Xceed has developed a robust service framework that supports a variety of clients across multiple sectors.
What industry verticals does
Xceed
serve?
Xceed primarily serves clients within the Telecommunications & Media and Government & Public Sector industries. This focus enables them to tailor their services to meet the specific needs and challenges of these sectors, ensuring high-quality support and effective solutions.
What delivery model does
Xceed
offer?
Xceed operates using both offshore and nearshore delivery models. Offshore services refer to operations conducted from a location outside the client’s country, which often provides cost advantages and access to skilled labor. Nearshore delivery, on the other hand, involves operations in nearby countries, allowing for greater cultural alignment and easier communication. This dual approach allows Xceed to offer flexible and efficient service delivery tailored to client requirements.
How many employees and/or seats does
Xceed
have?
Xceed has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and operational capacity, ensuring that they can meet client demands while fostering a collaborative and agile work environment.
Can
Xceed
be considered a good service provider for startups?
Can
Xceed
be considered a good service provider for SMBs?
Can
Xceed
be considered a good service provider for enterprises?
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