Xceed
Customer Experience and Contact Center
Xceed is a global BPO provider that delivers customer experience and contact center solutions for various industries, known for its extensive multi-lingual capabilities and commitment to innovation.
Size
11-50
Private
10m-50m
Mission
About
Xceed offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and payroll services for clients in banking, technology, telecommunications, government, and retail. The company operates using an offshore, nearshore, and hybrid model, supporting clients across the MENA region and beyond.
It is recognized for its investment in technology and people, with a strong focus on delivering exceptional customer experiences and sustainable growth.
Services
Xceed provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, and payroll services. These services include inbound customer support, multilingual support, technical assistance, and order management, tailored to meet the diverse needs of clients across various business functions.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Billing & Invoicing
Procurement Administration
Inventory Management Support
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Payroll Processing
Market & Competitive Intelligence
Legal Process Outsourcing (LPO)
Content Moderation
Automation & RPA Enablement
Industries Served
The company serves clients in banking and financial services, technology, telecommunications, government, and retail. It has experience supporting Fortune Global 500 companies and government entities with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Xceed is known for its extensive multi-lingual capabilities and commitment to adopting the latest technologies, offering clients innovative solutions that enhance customer experience. Its approach includes investing in people and business, which helps deliver consistent and scalable services.
Delivery Footprint
Headquartered in Egypt, the company operates using an offshore, nearshore, and hybrid delivery model. It serves clients across the MENA region and globally, with teams working in remote and on-site environments depending on client needs.
Certifications
COPC-2006
COPC-2007
COPC-2008
COPC-2009
COPC-2010
COPC-2011
COPC-2012
BS 25999:2007
ISO 14001:2004
ISO/IEC 27001:2005
OHSAS ISO 18001:2007
ISO 9001:2008
Verticals
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Government & Public Sector
Retail & e-Commerce
Clients
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What's the main service provided by
Xceed
?
Xceed specializes in delivering exceptional customer experience and contact center solutions, which are complemented by a range of back-office operations. Their primary offerings include inbound customer support and multilingual assistance, alongside technical support for various tiers. Additionally, they manage order fulfillment, claims processing, billing, invoicing, procurement administration, and data-related services such as entry and processing.
What additional services does
Xceed
provide?
In addition to its core customer experience and contact center solutions, Xceed offers an array of supplementary services. These include back-office operations, shared-services transformation, HR recruitment and payroll services, and IT infrastructure management. This extended service portfolio enables clients to benefit from comprehensive support across various business functions.
When was
Xceed
founded?
Founded in 1994, Xceed has been operating for 30 years, establishing itself as a key player in the business process outsourcing industry. Over the decades, the company has evolved its service offerings and expanded its reach, catering to the diverse needs of clients across multiple sectors.
What industry verticals does
Xceed
serve?
Xceed serves a variety of industries, focusing primarily on Banking & Financial Services, Technology & SaaS, Telecommunications & Media, Government & Public Sector, as well as Retail & e-Commerce. This diverse industry engagement allows Xceed to tailor its services to meet the specific demands of each sector effectively.
What delivery model does
Xceed
offer?
Xceed employs a versatile delivery model that encompasses offshore, nearshore, and hybrid approaches. Offshore delivery typically involves teams working from locations outside the client's country, while nearshore refers to operations in geographically closer regions. The hybrid model combines elements of both, allowing for flexibility and efficiency in service delivery tailored to client needs.
How many employees and/or seats does
Xceed
have?
Xceed has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a focused and agile approach to client service, fostering a close-knit team environment that can adapt quickly to changing demands.
Can
Xceed
be considered a good service provider for startups?
Xceed can be a suitable service provider for startups, particularly those seeking customized customer support solutions. With their emphasis on multilingual capabilities and a range of flexible service offerings, startups can leverage Xceed’s expertise to enhance customer engagement while managing operational costs effectively. Their smaller team size also allows for personalized attention, which is often crucial for early-stage companies.
Can
Xceed
be considered a good service provider for SMBs?
Xceed is well-positioned to support small and medium businesses with its scalable service offerings. The company’s focus on customer experience and back-office support enables SMBs to enhance their operational efficiency and customer interactions without the need for substantial investments in infrastructure. Additionally, the flexibility of their delivery models allows SMBs to choose solutions that best fit their growth strategies.
Can
Xceed
be considered a good service provider for enterprises?
For enterprises and large companies, Xceed offers a robust set of services backed by various industry certifications and awards. Their experience with Fortune Global 500 companies indicates reliability and the capability to handle complex operational requirements. The hybrid delivery model further enhances their ability to meet the diverse needs of large organizations, ensuring consistent service quality across different regions.
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