Xanadutec
Back-Office Operations
XanaduTec is a technology-driven BPO provider that offers back-office operations for various industries, known for its customized virtual services and commitment to innovation.
Size
51-200
Private
under-1m
Mission
To advance quantum computing technology with a focus on practicality and accessibility.
About
XanaduTec offers back-office operations along with transcription, digital dictation, and customer service for clients in banking, healthcare, technology, and retail. The company operates using a multi-location delivery model and supports clients across the UK, India, and the USA.
It is recognized for its tailored approach to service delivery, with a strong emphasis on flexibility and ongoing support for diverse business needs.
Services
XanaduTec provides back-office operations supported by transcription services, digital dictation, AI speech recognition, and flexible staffing solutions. These services cover various channels including voice, email, and online platforms, and are tailored to support client needs across different business functions.
Capabilities
Accounts Payable
Billing & Invoicing
Document Indexing & Digitisation
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Customer & Marketing Analytics
Technical Support (Tier 1/2)
Order Management & Fulfilment
Voice-of-Customer (VOC) Analytics
Email Support
Social Media Customer Care
Inbound Customer Support
Outbound Telesales & Retention
Sales Enablement Content
Service Desk & IT Support
Cloud Migration & Management
Disaster Recovery & Backup
Industries Served
The company serves clients in banking and financial services, healthcare, technology, retail, and e-commerce. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective solutions for each sector.
Unique Stregths
XanaduTec is known for its innovative approach to service delivery, offering clients a customized suite of solutions that meet specific operational needs. Its commitment to flexibility and responsiveness helps deliver consistency at scale, ensuring that clients receive the support they require.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using a multi-location delivery model. It serves clients across the UK, India, and the USA, with teams working in remote environments tailored to client requirements.
Certifications
ISO 27001
ISO 9001:2008
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Insurance
Retail & e-Commerce
Government & Public Sector
Clients
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What's the main service provided by
Xanadutec
?
Xanadutec specializes in back-office operations, providing a comprehensive suite of services designed to support various business functions. Their offerings include accounts payable, billing and invoicing, document indexing and digitization, data entry and processing, as well as recruitment process outsourcing (RPO). Additionally, they offer customer and marketing analytics, technical support, order management and fulfillment, voice-of-customer analytics, email support, social media customer care, inbound customer support, outbound telesales and retention, sales enablement content, service desk and IT support, cloud migration and management, and disaster recovery and backup.
What additional services does
Xanadutec
provide?
When was
Xanadutec
founded?
Xanadutec was established in the year 2000, making it a company with over 23 years of experience in the industry. Since its inception, Xanadutec has focused on delivering innovative business solutions, particularly in the domain of back-office operations.
What industry verticals does
Xanadutec
serve?
Xanadutec serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, Insurance, Retail & e-Commerce, and Government & Public Sector. This broad industry focus allows them to tailor their services to meet the specific needs of clients across different sectors.
What delivery model does
Xanadutec
offer?
Xanadutec employs a multi-location delivery model, offering services through onshore, nearshore, and offshore approaches. Onshore refers to services provided within the same country as the client, nearshore indicates servicing clients in nearby countries, and offshore involves providing services from distant locations. This flexible delivery method enables Xanadutec to meet varying client requirements effectively.
How many employees and/or seats does
Xanadutec
have?
Xanadutec has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a diverse range of client needs.
Can
Xanadutec
be considered a good service provider for startups?
Xanadutec can be a suitable service provider for startups, especially those looking for flexible and tailored back-office solutions. With a range of services that can scale according to the evolving needs of a new business, they offer essential support without overwhelming early-stage companies. Their emphasis on adaptability can help startups navigate the challenges of establishing themselves in competitive markets.
Can
Xanadutec
be considered a good service provider for SMBs?
Xanadutec is well-positioned to support small and medium businesses (SMBs) with its diverse service portfolio and flexible delivery model. The company's ability to customize solutions to meet specific operational needs allows SMBs to leverage essential back-office functions without significant investment in infrastructure. Their experience across various industries further enhances their capability to provide growth support tailored to the unique demands of medium-sized enterprises.
Can
Xanadutec
be considered a good service provider for enterprises?
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