XACT
Customer Experience and Contact Center
XACT is a leading provider of customer support and contact center solutions that provides customer experience and contact center services for a diverse range of businesses, known for its customized solutions and over 35 years of industry expertise.
Size
51-200
Private
50m-100m
Mission
To enhance the communications profile of organizations worldwide by delivering timely, professional, and highly effective customer support services.
About
XACT offers customer experience and contact center services along with telephone support, SMS and email support, live chat, and disaster recovery solutions for clients across various industries. The company operates using an onshore model and supports organizations seeking scalable customer support.
It is recognized for its partnership approach and commitment to client-driven results, with a focus on enhancing customer engagement and operational efficiency.
Services
XACT provides customer experience and contact center services supported by telephone support, SMS and email support, live chat, and disaster recovery solutions. These services cover various channels, including voice, messaging, and online assistance, and are tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Disaster Recovery & Backup
Data Entry & Data Processing
Order Management & Fulfilment
Procurement Administration
Process Assessment & Transition Management
Industries Served
The company serves clients in a wide range of industries, focusing on businesses that require customized solutions. It has experience supporting organizations of all sizes with services aligned to their specific operational needs.
Unique Stregths
XACT is known for its extensive experience and commitment to excellence in customer service, offering clients tailored solutions that enhance their customer engagement. Its approach includes a partnership model that ensures solutions are customized to meet client objectives, helping deliver consistent and effective service.
Delivery Footprint
Headquartered in Orlando, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing high-quality support tailored to client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
XACT
?
XACT specializes in delivering customer experience and contact center solutions that encompass a variety of support channels. Their primary services include inbound customer support, live chat and messaging assistance, email support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer CX consulting, journey mapping, quality assurance and monitoring, disaster recovery and backup, data entry and processing, order management, procurement administration, and process assessment and transition management. This comprehensive suite of services is designed to help businesses effectively manage customer interactions across multiple platforms.
What additional services does
XACT
provide?
When was
XACT
founded?
Founded in 1988, XACT has been in operation for over 35 years. Since its establishment, the company has dedicated itself to enhancing the communications profile of organizations by providing timely and professional customer support services.
What industry verticals does
XACT
serve?
What delivery model does
XACT
offer?
XACT employs an onshore delivery model, which means that their support services are provided from within the United States. This approach allows for closer collaboration with clients, ensuring high-quality interactions and greater control over service delivery. By focusing on onshore operations, XACT can maintain a strong alignment with client needs and expectations, fostering effective communication and customer satisfaction.
How many employees and/or seats does
XACT
have?
XACT currently has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a dedicated team capable of providing personalized service while also being agile enough to adapt to the specific needs of their clients.
Can
XACT
be considered a good service provider for startups?
XACT can be a suitable service provider for startups, particularly those seeking scalable customer support solutions. With a range of services that cater to various customer interaction needs, such as inbound support, live chat, and technical assistance, startups can benefit from XACT's expertise in enhancing customer engagement from the outset. The company's commitment to tailored solutions ensures that new businesses can find the right support as they grow and evolve.
Can
XACT
be considered a good service provider for SMBs?
XACT is well-positioned to serve small and medium-sized businesses (SMBs) looking for reliable customer support services. Their flexibility and wide array of service offerings make it easier for SMBs to scale their operations while maintaining high-quality customer interactions. The company’s experience in partnering with businesses of all sizes means they can provide personalized solutions that align with the unique needs of SMBs, helping them enhance customer satisfaction and operational efficiency.
Can
XACT
be considered a good service provider for enterprises?
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