X-ACT Active Core Technologies/ Inc.
Customer Experience and Contact Center
X-ACT Active Core Technologies, Inc. is a Philippine-based BPO company that provides customer experience and contact center services for healthcare, insurance, and banking sectors, known for its commitment to customization and client support.
Size
1-10
Private
Mission
About
X-ACT Active Core Technologies, Inc. offers customer experience and contact center services along with back-office operations, finance and accounting, and HR, recruitment, and payroll services for clients in healthcare, insurance, and banking. The company operates using an offshore delivery model and supports both local and international clients.
It is recognized for its adaptability and understanding of customer needs, with a strong emphasis on delivering industry-specific solutions and ongoing technical support.
Services
X-ACT Active Core Technologies, Inc. provides customer experience and contact center services supported by back-office operations, finance and accounting, and HR, recruitment, and payroll services. These services include inbound customer support, claims processing, billing and invoicing, and payroll processing, tailored to support various client needs in a customer-centric manner.
Capabilities
Inbound Customer Support
Claims Processing
Billing & Invoicing
Payroll Processing
Industries Served
The company serves clients in healthcare, insurance, and banking sectors. It has experience supporting diverse organizations with services aligned to industry-specific requirements, ensuring effective integration with existing business processes.
Unique Stregths
X-ACT is known for its commitment to customization and quality user experience, offering clients ongoing technical support and issue resolution. Its approach includes rigorous application testing and core application training for client personnel, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to meet client needs effectively.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
X-ACT Active Core Technologies/ Inc.
?
X-ACT Active Core Technologies, Inc. specializes in providing customer experience and contact center services. Their offerings are comprehensive and include inbound customer support, claims processing, billing and invoicing, as well as payroll processing. This extensive range of services is designed to meet the diverse needs of their clients, ensuring a customer-centric approach in all operations.
What additional services does
X-ACT Active Core Technologies/ Inc.
provide?
In addition to its primary offerings, X-ACT Active Core Technologies, Inc. also provides a range of other services, including back-office operations, finance and accounting, and HR recruitment and payroll services. This expanded service portfolio allows the company to support clients comprehensively, addressing various operational needs beyond customer contact solutions.
When was
X-ACT Active Core Technologies/ Inc.
founded?
X-ACT Active Core Technologies, Inc. was established in 2007, marking its presence in the BPO industry for over 16 years. Since its inception, the company has dedicated itself to delivering high-quality services tailored to meet the specific needs of clients across various sectors.
What industry verticals does
X-ACT Active Core Technologies/ Inc.
serve?
The company operates primarily within the Healthcare & Life Sciences, Insurance, and Banking & Financial Services sectors. This focus allows X-ACT to leverage its expertise and provide specialized services that align with the unique requirements of these industries.
What delivery model does
X-ACT Active Core Technologies/ Inc.
offer?
X-ACT Active Core Technologies, Inc. employs an offshore delivery model, which means that their services are provided from a location outside of the client’s country, often leveraging cost efficiencies and diverse talent pools. This approach enables the company to effectively support both local and international clients, ensuring operational flexibility and scalability.
How many employees and/or seats does
X-ACT Active Core Technologies/ Inc.
have?
X-ACT Active Core Technologies, Inc. has a small team consisting of between 1 to 10 employees. This intimate workforce size allows for a highly personalized service approach, fostering close relationships with clients and ensuring that their specific needs are met with attention and care.
Can
X-ACT Active Core Technologies/ Inc.
be considered a good service provider for startups?
X-ACT Active Core Technologies, Inc. could be a suitable service provider for startups, particularly those in the healthcare, insurance, and banking sectors. Their ability to offer tailored solutions in customer experience and back-office operations can help startups establish a solid foundation. The company's small size may also facilitate more direct communication and a more personalized approach, which is often beneficial for new businesses navigating early challenges.
Can
X-ACT Active Core Technologies/ Inc.
be considered a good service provider for SMBs?
For small and medium businesses, X-ACT Active Core Technologies, Inc. presents a strong option due to its flexible service offerings and commitment to customization. Their focus on customer experience and support services can help SMBs enhance their operational efficiency and improve client satisfaction. This adaptability and understanding of client needs make them a valuable partner for growing businesses looking to scale effectively.
Can
X-ACT Active Core Technologies/ Inc.
be considered a good service provider for enterprises?
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