Wow Customer Support
Customer Experience and Contact Center
Wow Customer Support is a global outsourcing firm that provides customer experience and contact center solutions for retail, SaaS, IoT, and travel industries, known for its AI-driven, customized support services.
Size
1-10
Private
Mission
About
Wow Customer Support offers customer experience and contact center solutions along with email support, live chat, and content moderation for clients in retail, SaaS, IoT, and travel. The company operates using an offshore and nearshore model and supports international businesses.
It is recognized for its ability to handle high call volumes without missing opportunities, with dedicated teams in the UK and the US that ensure seamless operational flow and customer satisfaction.
Services
Wow Customer Support provides customer experience and contact center solutions supported by email support, live chat, and content moderation services. These services cover inbound and outbound communications, ensuring 24/7 availability and are tailored to support various client needs, enhancing customer interaction processes.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Content Moderation
Outbound Telesales & Retention
Order Management & Fulfilment
Industries Served
The company serves clients in retail, SaaS, IoT, and travel. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement across multiple channels.
Unique Stregths
Wow Customer Support is known for its AI-driven, customizable support solutions, offering clients the ability to optimize their customer service functions. Its approach includes a partnership-driven model that tailors services to client needs, helping improve operational efficiency and customer retention.
Delivery Footprint
Headquartered with teams in the UK and the US, the company operates using an offshore and nearshore delivery model. It serves clients across global markets, ensuring continuous support and scalability to meet evolving business demands.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Wow Customer Support
?
Wow Customer Support specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, email assistance, live chat, technical support at both Tier 1 and Tier 2 levels, content moderation, outbound telesales and retention, as well as order management and fulfillment services. This diverse range of services ensures they effectively meet the varied needs of their clients across different communication channels.
What additional services does
Wow Customer Support
provide?
When was
Wow Customer Support
founded?
Wow Customer Support was established in 2016, marking its entry into the customer support industry. As of 2024, the company has been in operation for 8 years, building a reputation for its innovative approach to customer engagement and operational efficiency.
What industry verticals does
Wow Customer Support
serve?
Wow Customer Support serves a variety of industries, specifically focusing on Retail & e-Commerce, Technology & SaaS, Travel, and Hospitality & Leisure. Their expertise across these sectors allows them to tailor their services to meet the unique demands of each industry, enhancing customer interactions and support.
What delivery model does
Wow Customer Support
offer?
Wow Customer Support employs both offshore and nearshore delivery models to provide their services. Offshore delivery refers to operations conducted from a different country, often to leverage cost efficiencies, while nearshore involves working with teams in neighboring countries to maintain high-quality service levels and cultural alignment. This hybrid approach enables them to support clients globally while ensuring responsiveness and flexibility.
How many employees and/or seats does
Wow Customer Support
have?
Wow Customer Support has a small workforce, comprising between 1 and 10 employees. This size allows for a highly focused and personalized service approach, ensuring that each client receives dedicated attention and tailored support.
Can
Wow Customer Support
be considered a good service provider for startups?
Wow Customer Support can be a valuable partner for startups looking for customer service solutions. With their customizable offerings and focus on high call volume management, startups can benefit from the flexibility and scalability of services that adapt to their evolving needs. Their experience in multiple industries also enables them to provide relevant support tailored to the specific challenges that new businesses face.
Can
Wow Customer Support
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can greatly benefit from the services offered by Wow Customer Support. The company's ability to provide a range of customer support solutions allows SMBs to enhance their customer engagement without the need for extensive in-house resources. Their operational flexibility and commitment to client satisfaction make them a suitable partner for SMBs aiming to grow and streamline their customer service operations.
Can
Wow Customer Support
be considered a good service provider for enterprises?
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