Wow Customer Support
Customer Experience and Contact Center
Blizzard Entertainment is a leading video game developer that provides customer experience and contact center services for the gaming and entertainment verticals, known for its innovative and immersive gaming experiences.
Size
51-200
Private
10m-50m
Mission
To provide immersive and innovative gaming experiences.
About
Blizzard Entertainment offers customer experience and contact center services along with inbound customer support, technical support, social media customer care, and knowledge-base maintenance for clients in gaming and entertainment. The company operates using a work-from-home model and supports a global audience.
It is recognized for its commitment to quality and creative control in game development, with a strong focus on delivering engaging and expansive game worlds.
Services
Blizzard Entertainment provides customer experience and contact center services supported by inbound customer support, technical support, social media customer care, and knowledge-base maintenance. These services cover digital customer interactions and are tailored to support gamers and online communities with effective troubleshooting and account management.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Knowledge-Base Maintenance
Industries Served
The company serves clients in the gaming and entertainment verticals. It has experience supporting a global audience with services aligned to industry-specific requirements, particularly in massively multiplayer online role-playing games (MMORPGs) and competitive gaming.
Unique Stregths
Blizzard Entertainment is known for its high-quality game development and immersive experiences, offering clients a strong commitment to creative control and continuous innovation. Its approach includes a fully digital customer support model, ensuring 24/7 availability and effective issue resolution.
Delivery Footprint
Headquartered in the United States, the company operates using a work-from-home delivery model. It serves clients across the globe, with teams working remotely to provide consistent support and engagement.
Certifications
ISO 9001
ISO 27001
Verticals
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Wow Customer Support
?
Wow Customer Support specializes in customer experience and contact center services, primarily focusing on inbound customer support. They also offer technical support at various tiers, social media customer care, and maintenance of knowledge bases. This comprehensive approach ensures that clients receive effective assistance tailored specifically for the gaming and entertainment sectors.
What additional services does
Wow Customer Support
provide?
In addition to their main focus on customer experience and contact center services, Wow Customer Support also offers back-office operations. This extension of their service capabilities enables them to support clients comprehensively, ensuring that both customer-facing and internal processes are managed effectively.
When was
Wow Customer Support
founded?
Wow Customer Support was established in 2020, marking a relatively recent entry into the customer support industry. As of 2024, the company has been operating for around four years, demonstrating a commitment to providing quality customer service within the gaming and entertainment fields.
What industry verticals does
Wow Customer Support
serve?
The company operates within the Gaming & Entertainment verticals, focusing on delivering specialized support tailored to the unique needs of clients and their customers in these dynamic industries.
What delivery model does
Wow Customer Support
offer?
Wow Customer Support employs a work-from-home delivery model, which allows their workforce to operate remotely. This approach enables them to provide consistent, 24/7 support to a global audience. The service model is designed to be flexible, ensuring efficient issue resolution and customer engagement regardless of location.
How many employees and/or seats does
Wow Customer Support
have?
Wow Customer Support has a workforce that ranges between 51 to 200 employees. This size allows them to maintain a dedicated team capable of delivering quality customer support while still being agile enough to adapt to changing demands.
Can
Wow Customer Support
be considered a good service provider for startups?
Can
Wow Customer Support
be considered a good service provider for SMBs?
Can
Wow Customer Support
be considered a good service provider for enterprises?
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