Wow 24-7
Customer Experience and Contact Center
WOW24-7 is a specialized customer support outsourcing company that provides 24/7 multilingual customer service for technology, retail, and eCommerce sectors, known for its high client satisfaction rate and scalable solutions.
Size
51-200
Public
1m-10m
Mission
About
WOW24-7 offers 24/7 multilingual customer support along with technical assistance and customer feedback analysis for clients in technology, retail, and eCommerce. The company operates using a hybrid delivery model and supports small to medium-sized businesses globally.
It is recognized for its 98% client satisfaction rate, with over 250 skilled professionals delivering high-quality support in more than 10 languages.
Services
WOW24-7 provides 24/7 multilingual customer support, supported by technical assistance and customer feedback analysis. These services include inbound customer support, live chat, and social media care, tailored to enhance client customer service systems and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in technology, retail, and eCommerce. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms such as CRM integrations and analytics tools.
Unique Stregths
WOW24-7 is known for its customer-oriented approach, offering clients scalable and cost-effective solutions. Its operational practices include dedicated teams and a commitment to high-quality support, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Kiev, Ukraine, and Wyoming, USA, the company operates using a hybrid delivery model. It serves clients across multiple regions, leveraging its presence in Western Europe, Eastern Europe, and Latin America to provide round-the-clock support.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Wow 24-7
?
Wow 24-7 specializes in providing comprehensive customer experience and contact center solutions. Their service offerings include inbound customer support, multilingual support, technical assistance at both Tier 1 and Tier 2 levels, and dedicated care across social media platforms. Additionally, they offer live chat, messaging support, email support, customer experience consulting, quality assurance monitoring, and voice-of-customer analytics, all designed to enhance the operational efficiency of their clients.
What additional services does
Wow 24-7
provide?
When was
Wow 24-7
founded?
Wow 24-7 was established in 2016, marking its entry into the customer support industry. As of 2024, the company has been operating for approximately 8 years, during which it has developed a reputation for delivering high-quality multilingual customer support and technical assistance.
What industry verticals does
Wow 24-7
serve?
Wow 24-7 serves a diverse range of industries, focusing primarily on Technology & SaaS, Travel, Hospitality & Leisure, and Retail & e-Commerce. This range allows them to tailor their services to meet the specific needs of clients across these sectors.
What delivery model does
Wow 24-7
offer?
Wow 24-7 employs a hybrid delivery model, combining onshore, nearshore, offshore, and multi-shore approaches to optimize service delivery. Onshore refers to operations conducted within the same country as the client, while nearshore involves locations in neighboring countries. Offshore denotes services provided from distant countries, allowing for cost-effective solutions. This flexible model enables Wow 24-7 to offer round-the-clock support to its clients by leveraging its global presence.
How many employees and/or seats does
Wow 24-7
have?
Wow 24-7 has a workforce ranging from 51 to 200 employees, indicating a medium-sized operation. This size allows them to maintain a dedicated team while providing personalized service to their clients.
Can
Wow 24-7
be considered a good service provider for startups?
Wow 24-7 can be a valuable partner for startups looking for reliable customer support solutions. Their services are designed to be flexible and scalable, which is crucial for new businesses as they establish their market presence. With a commitment to high-quality support and customer satisfaction, Wow 24-7 can help startups enhance their customer experience while allowing them to focus on their core business operations.
Can
Wow 24-7
be considered a good service provider for SMBs?
Wow 24-7 is well-suited to support small and medium-sized businesses due to its scalable and cost-effective customer support solutions. With a focus on providing services tailored to the specific needs of these businesses, they leverage their expertise in technology and operational efficiency to help clients grow. Their hybrid delivery model ensures that even smaller organizations can access high-quality support without the need for large-scale infrastructure.
Can
Wow 24-7
be considered a good service provider for enterprises?
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