Woven
Customer Experience and Contact Center
Woven Teams is a software solutions company that provides customer experience and contact center services for retail and e-commerce, known for its innovative technical assessments and human-powered evaluation.
Size
Private
Mission
To weave together a tapestry of diverse, innovative, and collaborative professionals who drive success in high-growth environments.
About
Woven Teams offers customer experience and contact center services along with business process outsourcing for clients in retail and e-commerce. The company operates using an onshore delivery model and supports clients in the UK.
It is recognized for its real-world technical assessments, with a focus on improving hiring efficiency and candidate engagement.
Services
Woven Teams provides customer experience and contact center services supported by business process outsourcing and specific offerings such as inbound customer support, outbound telesales and retention, quality assurance and monitoring, live chat and messaging support, and customer and marketing analytics. These services cover various communication channels and are tailored to support retail and e-commerce client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Live Chat & Messaging Support
Customer & Marketing Analytics
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting multi-location franchises and customer service-intensive sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Woven Teams is known for its innovative approach to technical assessments, offering clients a human-powered evaluation process that enhances the hiring experience. Its approach includes real-world assessments that mirror job responsibilities, ensuring candidates are engaged and accurately evaluated.
Delivery Footprint
Headquartered in Indianapolis, Indiana, the company operates using an onshore delivery model. It serves clients primarily in the UK, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Woven
?
Woven specializes in delivering exceptional customer experience and contact center services, primarily aimed at supporting retail and e-commerce businesses. Their service offerings encompass a wide range of solutions, including inbound customer support, outbound telesales and retention, quality assurance and monitoring, live chat and messaging support, as well as customer and marketing analytics. This comprehensive suite of services is designed to enhance client interactions across multiple communication channels, ensuring high-quality support tailored to specific business needs.
What additional services does
Woven
provide?
When was
Woven
founded?
Woven was established in 2017, marking its entry into the customer experience and business process outsourcing sector. As of 2024, the company has been in operation for approximately seven years, during which it has developed a strong reputation for its innovative approach to customer support and hiring practices.
What industry verticals does
Woven
serve?
Woven focuses primarily on the retail and e-commerce sectors. The company has successfully served clients within these industries, particularly those with multi-location franchises and a need for intensive customer service solutions tailored to the specific demands of retail and online sales.
What delivery model does
Woven
offer?
Woven employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically the United Kingdom. This approach allows for closer collaboration and communication with clients, enhancing service quality and responsiveness. Their team operates in hybrid environments, utilizing both on-site and remote work capabilities to meet diverse client requirements effectively.
How many employees and/or seats does
Woven
have?
Can
Woven
be considered a good service provider for startups?
Can
Woven
be considered a good service provider for SMBs?
Woven is well-suited to serve small and medium-sized businesses (SMBs) due to its flexible service offerings and focus on customer experience. With a broad range of support solutions, SMBs can scale their customer service operations according to growth needs without the burden of extensive overhead costs. Woven's ability to adapt its services ensures that smaller enterprises receive the attention and resources necessary to thrive in competitive markets.
Can
Woven
be considered a good service provider for enterprises?
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