Worx Outsourcing
Customer Experience and Contact Center
WORX Outsourcing is a BPO company that provides customer experience and contact center solutions for various industries, known for its advanced multi-channel communication infrastructure and flexible service offerings.
Size
51-200
Private
Mission
To help organizations realize the full potential of outsourcing to drive growth and stay ahead in a competitive landscape.
About
WORX Outsourcing offers customer experience and contact center solutions along with HR, recruitment, payroll, and IT managed services for clients across multiple sectors. The company operates using a hybrid delivery model and supports businesses looking to optimize their operational efficiency.
It is recognized for its state-of-the-art technology and commitment to integrity and transparency, with a focus on delivering measurable value and exceptional customer experiences.
Services
WORX Outsourcing provides customer experience and contact center solutions, supported by HR outsourcing, recruitment, payroll services, and IT managed services. These services include inbound customer support, live chat and messaging support, email support, recruitment process outsourcing, payroll processing, and employee helpdesk services. They are tailored to support businesses in enhancing service quality and reducing operational costs.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Recruitment Process Outsourcing (RPO)
Payroll Processing
Employee Helpdesk
Service Desk & IT Support
Industries Served
The company serves clients across various industries, offering adaptable solutions that meet diverse business needs. It has experience supporting organizations with services aligned to their specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
WORX Outsourcing is known for its advanced multi-channel communication solutions and flexible service offerings, providing clients with a competitive edge. Its approach includes a commitment to integrity, trust, and transparency, which helps deliver exceptional customer experiences and measurable value.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a hybrid delivery model. It serves clients across multiple geographies, with teams working in remote and virtual environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Worx Outsourcing
?
Worx Outsourcing specializes in delivering comprehensive customer experience and contact center solutions. Their service portfolio includes a variety of offerings such as inbound customer support, live chat and messaging support, email assistance, recruitment process outsourcing, payroll processing, and employee helpdesk services. This extensive range of services is designed to help businesses enhance service quality and improve operational efficiency, making them a valuable partner for organizations across multiple sectors.
What additional services does
Worx Outsourcing
provide?
When was
Worx Outsourcing
founded?
Worx Outsourcing was established in 2013, which means that as of 2024, the company has been in operation for 11 years. Since its inception, it has focused on providing innovative outsourcing solutions that help organizations leverage the potential of outsourcing to foster growth and maintain a competitive edge in their industries.
What industry verticals does
Worx Outsourcing
serve?
What delivery model does
Worx Outsourcing
offer?
Worx Outsourcing employs a hybrid delivery model that incorporates both onshore and virtual solutions. This means they can offer services through a mix of local and remote teams, allowing them to adapt to the specific needs of their clients. By utilizing a combination of multi-shore resources, they ensure flexibility and responsiveness, which is essential for meeting diverse customer demands.
How many employees and/or seats does
Worx Outsourcing
have?
Worx Outsourcing has a workforce size ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and scalability, allowing them to effectively cater to the varying needs of their clients while ensuring a high level of service quality.
Can
Worx Outsourcing
be considered a good service provider for startups?
Worx Outsourcing could be considered a suitable service provider for startups looking for cost-effective solutions to enhance their customer engagement and operational processes. With a diverse service portfolio that includes customer support, payroll, and IT managed services, startups can benefit from their expertise without the burden of maintaining large in-house teams. Their hybrid delivery model also provides flexibility, allowing startups to scale services according to their growth needs.
Can
Worx Outsourcing
be considered a good service provider for SMBs?
Worx Outsourcing is well-positioned to serve small and medium businesses (SMBs) due to its adaptable service offerings and commitment to helping clients optimize their operations. The company’s extensive experience across various sectors enables it to provide tailored support that can enhance service quality and reduce costs for SMBs. Their hybrid delivery approach further offers the flexibility that smaller businesses often require, making it easier for them to adjust service levels as they grow.
Can
Worx Outsourcing
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.