Worldwide Call Centers
Customer Experience and Contact Center
Worldwide Call Centers is a global outsourcing firm that provides customer experience and contact center solutions for various industries, known for its extensive network of over 150 call center partners worldwide.
Size
11-50
Private
Mission
About
Worldwide Call Centers offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in healthcare, financial services, retail, technology, travel, energy, and gaming. The company operates using an offshore delivery model and supports businesses across North America, Europe, and beyond.
It is recognized for its 20 years of industry experience, with a focus on tailored outsourcing solutions that enhance customer engagement and operational efficiency.
Services
Worldwide Call Centers provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover both inbound and outbound communication channels, tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Sales Enablement Content
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, banking and financial services, retail and e-commerce, technology and SaaS, travel and hospitality, energy and utilities, and gaming and entertainment. It has experience supporting a diverse range of clients, from small businesses to Fortune 500 companies, with services aligned to industry-specific requirements.
Unique Stregths
Worldwide Call Centers is known for its extensive global network of over 150 call center partners, offering clients a wide range of outsourcing solutions. Its approach includes no-cost consulting services to analyze client needs and match them with the most suitable call center agencies, ensuring tailored solutions that deliver consistency at scale.
Delivery Footprint
Headquartered in a global context with operations across over 30 countries, the company operates using an offshore delivery model. It serves clients across North America, Europe, Asia, Latin America, Africa, and the Middle East, with teams working in remote environments to provide 24/7 support capabilities.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Energy & Utilities
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Worldwide Call Centers
?
Worldwide Call Centers specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as technical support for Tier 1 and Tier 2 needs. In addition, they provide sales enablement content and customer and marketing analytics, all designed to enhance client engagement and operational efficiency.
What additional services does
Worldwide Call Centers
provide?
When was
Worldwide Call Centers
founded?
Worldwide Call Centers was established in 1998, marking over 25 years of experience in the industry. Since its inception, the company has developed a robust presence in the customer service landscape, continually adapting its offerings to meet the evolving needs of businesses across various sectors.
What industry verticals does
Worldwide Call Centers
serve?
Worldwide Call Centers serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Travel, Hospitality & Leisure, Energy & Utilities, and Gaming & Entertainment. This broad industry focus enables the company to provide tailored solutions that meet the specific requirements of its clients.
What delivery model does
Worldwide Call Centers
offer?
Worldwide Call Centers utilizes an offshore delivery model, which involves providing services from locations outside the client's country. This approach allows the company to tap into a global talent pool, ensuring cost-effective and high-quality customer support. By operating across multiple countries, they can deliver 24/7 support while maintaining operational efficiency and scalability.
How many employees and/or seats does
Worldwide Call Centers
have?
Worldwide Call Centers employs between 11 and 50 individuals, indicating a small to medium-sized workforce. This size allows for a personalized approach to client relationships and service delivery, while still being agile enough to adapt to the needs of their clients.
Can
Worldwide Call Centers
be considered a good service provider for startups?
Worldwide Call Centers can be a suitable service provider for startups, particularly those looking to establish a strong customer support framework without the need for significant upfront investment in infrastructure. Their tailored outsourcing solutions can help startups enhance customer engagement while allowing them to focus on their core business operations. The company's extensive experience and no-cost consulting services can aid startups in identifying the best strategies for customer interaction.
Can
Worldwide Call Centers
be considered a good service provider for SMBs?
For small and medium businesses, Worldwide Call Centers presents a compelling option. Their service offerings are designed to be flexible and scalable, allowing SMBs to grow without the burden of expanding their internal resources. The company's experience across various industries also means that they can provide tailored support that aligns with specific business needs, making them an ideal partner for SMBs looking to enhance their operational efficiency.
Can
Worldwide Call Centers
be considered a good service provider for enterprises?
While Worldwide Call Centers may not be primarily positioned as a provider for large enterprises, they do possess the capabilities to support such organizations, particularly those seeking customized customer engagement solutions. Their extensive global network and 20 years of industry experience can offer reliable support, but enterprises may need to assess whether the company's scale aligns with their specific operational demands.
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