World Bpo
Customer Experience and Contact Center
Alorica Inc. is a leading global provider of business process outsourcing that provides customer experience and contact center solutions for various industries, known for its tech-enabled, data-driven approach.
Size
over-10K
Private
10m-50m
Mission
To empower customer journeys by building exceptional experiences through technology, expertise, and continuous improvement.
About
Alorica Inc. offers customer experience and contact center solutions along with finance and accounting services for clients in gaming, insurance, healthcare, financial services, retail, and technology. The company operates using a global delivery model and supports clients worldwide.
It is recognized for its commitment to exceeding customer and business goals, with over two billion customer interactions handled annually and a workforce of more than 100,000 employees globally.
Services
Alorica Inc. provides customer experience and contact center solutions supported by finance and accounting services and specific offerings such as inbound customer support, outbound telesales, technical support, CX consulting, and voice-of-customer analytics. These services cover various channels, including phone, email, and social media, and are tailored to support diverse client needs across industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Claims Processing
Billing & Invoicing
Email Support
Human-in-the-Loop QA
Industries Served
The company serves clients in gaming, insurance, healthcare, financial services, retail, and technology. It has experience supporting Fortune 500 companies and innovative brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Alorica is known for its tech-enabled, data-driven customer experience solutions, offering clients a scalable approach to customer engagement. Its commitment to innovation includes leveraging analytics, automation, and AI to enhance service delivery, ensuring consistency and excellence across all interactions.
Delivery Footprint
Headquartered in Irvine, California, the company operates using a global delivery model, including onshore, nearshore, and offshore capabilities. It serves clients across multiple geographies, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
World Bpo
?
World Bpo specializes in delivering exceptional customer experience and contact center solutions. Their service offerings include inbound customer support and technical support for both Tier 1 and Tier 2 issues. Additionally, they provide CX consulting and journey mapping, claims processing, billing and invoicing, email support, and human-in-the-loop quality assurance, ensuring a comprehensive approach to meet diverse client needs.
What additional services does
World Bpo
provide?
When was
World Bpo
founded?
World Bpo was established in 1999, marking over 24 years of experience in the business process outsourcing industry. Since its inception, the company has focused on enhancing customer journeys by leveraging technology and expertise in various service areas.
What industry verticals does
World Bpo
serve?
World Bpo serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This broad industry focus allows them to tailor their solutions to meet the specific needs of various sectors.
What delivery model does
World Bpo
offer?
World Bpo employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country, nearshore services are delivered from neighboring countries, and offshore services are conducted from distant locations. This multi-faceted approach enables the company to effectively meet client needs across different geographies and operational requirements.
How many employees and/or seats does
World Bpo
have?
World Bpo has a workforce of over 10,000 employees, showcasing a substantial team dedicated to delivering high-quality services. This sizable workforce allows the company to manage large volumes of customer interactions and support various client demands efficiently.
Can
World Bpo
be considered a good service provider for startups?
World Bpo can be a suitable service provider for startups, especially those looking to establish a strong customer support foundation early on. With a diverse range of services such as inbound support and technical assistance, startups can benefit from tailored solutions that foster customer engagement and satisfaction. Moreover, the flexibility of their delivery model allows startups to scale their operations as they grow, ensuring they receive the support they need during critical phases of development.
Can
World Bpo
be considered a good service provider for SMBs?
For small and medium businesses, World Bpo presents a compelling service option. The company's extensive portfolio of services, combined with its ability to adapt to varying business scales, positions it well for SMBs seeking reliable customer support solutions. Their experience in multiple industries and commitment to delivering quality service can help SMBs enhance their customer relationships and support their growth objectives.
Can
World Bpo
be considered a good service provider for enterprises?
World Bpo stands out as a dependable partner for enterprises and large companies. With a workforce exceeding 10,000 employees and a robust service portfolio, they are equipped to handle the sophisticated demands of larger organizations. Their recognition through various awards and certifications further underscores their commitment to excellence, making them a reliable choice for enterprises looking to optimize their customer experience and operational efficiency.
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