Working Solutions specializes in customer experience and contact center solutions, providing a comprehensive range of services that include inbound customer support, outbound telesales and retention, data entry and processing, claims processing, and order management and fulfillment. Their expertise in these areas ensures that they enhance operational efficiency and maintain business continuity for their clients across various sectors.

In addition to their primary offerings in customer experience and contact center solutions, Working Solutions provides an array of supplementary services. These include IT infrastructure and managed services, finance and accounting support, as well as HR recruitment and payroll services. This diverse service portfolio allows them to cater to a wide range of operational needs for their clients.

Established in 1996, Working Solutions has been in operation for over 27 years. Since its inception, the company has evolved to become a key player in the customer experience and contact center industry, consistently adapting to meet the needs of its clients and the changing market landscape.

Working Solutions employs an onshore delivery model, complemented by a virtual approach that allows for flexibility in service provision. Onshore delivery means that their services are provided within the same country as their clients, which often enhances communication and alignment with client needs. This model, combined with the ability to work from home or virtually, ensures that Working Solutions can maintain high-quality service while accommodating the diverse requirements of their clientele.

Working Solutions has a workforce of between 11 to 50 employees, which positions them as a small to mid-sized business. This size allows for a more personalized approach to service delivery, fostering strong relationships between their agents and clients, and enabling agility in responding to client needs.

For small and medium-sized businesses (SMBs), Working Solutions presents a strong option due to their scalable service offerings and commitment to client satisfaction. Their size allows for a more intimate working relationship, ensuring that SMBs receive dedicated support tailored to their specific needs. Additionally, their ability to provide a range of services—from customer support to back-office operations—enables SMBs to streamline their processes and enhance their overall operational efficiency.

While Working Solutions is well-equipped to support enterprises and larger companies, their focused approach may be particularly appealing to those seeking reliable and responsive service. Their experience with Fortune 500 companies demonstrates their capability to handle complex client requirements and deliver sophisticated solutions. However, larger enterprises may want to consider the scalability and breadth of offerings in relation to their specific needs, as Working Solutions excels in providing tailored services that align with client expectations.