Working Solutions
Customer Experience and Contact Center
Working Solutions is a pioneering BPO firm that provides customer experience and contact center services for various industries, known for its extensive network of remote agents and flexible, scalable solutions.
Size
Private
Mission
About
Working Solutions offers customer experience and contact center services along with back-office operations and analytics for clients in communications, retail, healthcare, and financial services. The company operates using an onshore model and supports businesses across the U.S. and Canada.
It is recognized for its caring culture and high customer satisfaction scores, with a commitment to building genuine client relationships and delivering personalized service.
Services
Working Solutions provides customer experience and contact center services supported by back-office operations and analytics. These services include inbound customer support, outbound telesales, multilingual support, and data processing, tailored to meet the diverse needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Sales Enablement Content
Data Entry & Data Processing
Claims Processing
Order Management & Fulfilment
Business & Financial Research
Customer & Marketing Analytics
Industries Served
The company serves clients in communications, consumer services, energy, financial services, healthcare, and travel. It has experience supporting businesses ranging from online retailers to healthcare providers, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
Working Solutions is known for its extensive network of over 150,000 remote agents, offering clients flexibility and scalability. Its approach includes a strong emphasis on client partnerships and a caring workforce culture, which helps deliver consistent, high-quality customer interactions.
Delivery Footprint
Headquartered in Dallas, Texas, the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams working remotely to ensure continuity and quality of service.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Working Solutions
?
Working Solutions specializes in providing customer experience and contact center solutions, designed to enhance client interactions. Their range of services includes inbound customer support, outbound telesales and retention efforts, multilingual assistance, sales enablement content, and comprehensive data processing. They also offer claims processing, order management and fulfillment, business and financial research, and customer and marketing analytics to cater to diverse business needs.
What additional services does
Working Solutions
provide?
In addition to their primary customer experience offerings, Working Solutions enhances its capabilities with a broad range of other services. These include back-office operations and comprehensive analytics, which provide clients with valuable insights and support for their business processes. This extended service portfolio helps organizations optimize their operations and improve overall efficiency.
When was
Working Solutions
founded?
Working Solutions was established in 1996, marking over 27 years of experience in the business process outsourcing industry. Since its inception, the company has evolved to meet the growing demands of customer experience and contact center services across various sectors.
What industry verticals does
Working Solutions
serve?
What delivery model does
Working Solutions
offer?
Working Solutions employs a flexible delivery model that includes both onshore and virtual work-from-home options. The onshore approach ensures that services are provided from within the same country as the client, fostering better communication and collaboration. This model supports businesses across the United States and Canada, allowing for high-quality service delivery while maintaining operational continuity.
How many employees and/or seats does
Working Solutions
have?
Can
Working Solutions
be considered a good service provider for startups?
Working Solutions can be a beneficial partner for startups looking to establish a strong customer service foundation. With their extensive network of remote agents and flexible service offerings, startups can scale their customer support efficiently without the burden of large upfront investments. The company's emphasis on personalized service helps startups build meaningful relationships with their early customers, which is critical for initial growth.
Can
Working Solutions
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find value in Working Solutions' scalable service offerings. The company's ability to adapt to varying business needs allows SMBs to enhance their customer experience without overwhelming their resources. By leveraging the flexibility of remote agents and a diverse range of services, SMBs can focus on growth while ensuring high-quality customer interactions.
Can
Working Solutions
be considered a good service provider for enterprises?
Working Solutions is well-suited to meet the needs of enterprises and large companies, thanks to its robust service capabilities and extensive resources. The company's sophisticated approach to customer experience, combined with a proven track record of reliability, positions them as a strong provider for larger organizations. Their onshore delivery model and commitment to client partnerships ensure that enterprises receive consistent, high-quality service tailored to their specific requirements.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.