Workhom By Human Quality
Customer Experience and Contact Center
Workhom is a comprehensive management service provider that provides customer experience and contact center solutions for retail, e-commerce, and telecommunications, known for its 100% home office model and cross-cultural expertise.
Size
Private
Mission
To help industries achieve their goals through efficient outsourcing and management services.
About
Workhom offers customer experience and contact center solutions along with interpretation and translation services for clients in retail, e-commerce, and telecommunications. The company operates using a 100% remote, work-from-home model and supports businesses seeking cost-effective outsourcing solutions.
It is recognized for its ability to leverage technology for project management, with a focus on enhancing productivity and reducing operational costs for diverse industries.
Services
Workhom provides customer experience and contact center solutions supported by interpretation and translation services. These services include inbound customer support, outbound telesales, and retention efforts, tailored to support businesses in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in retail, e-commerce, and telecommunications. It has experience supporting businesses that require high-quality customer service and sales support, leveraging its remote workforce to meet industry-specific demands.
Unique Stregths
Workhom is known for its 100% home office model, offering clients flexibility and scalability in their operations. Its approach includes comprehensive human resources management and project monitoring technology, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Monterrey, Mexico, and Miami, Florida, the company operates using a fully remote delivery model. It serves clients across various regions, ensuring language and cultural compatibility through its geographically diverse agent pool.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Workhom By Human Quality
?
Workhom By Human Quality specializes in providing comprehensive customer experience and contact center solutions. Their core offerings include inbound customer support and outbound telesales and retention strategies, designed to enhance customer satisfaction and operational effectiveness for businesses seeking reliable outsourcing solutions.
What additional services does
Workhom By Human Quality
provide?
In addition to their primary customer experience and contact center offerings, Workhom By Human Quality also provides essential back-office operations along with analytics and data services. These supplementary capabilities enhance their value proposition, allowing clients to benefit from a holistic approach to outsourcing.
When was
Workhom By Human Quality
founded?
Established in 2008, Workhom By Human Quality has been operational for 16 years. Since its inception, the company has dedicated itself to delivering efficient outsourcing and management services, helping industries achieve their goals through quality customer service.
What industry verticals does
Workhom By Human Quality
serve?
Workhom By Human Quality focuses on serving clients in the Retail & e-Commerce and Telecommunications & Media sectors. This specialized attention allows the company to cater to the distinct needs of these industries, ensuring high-quality service delivery.
What delivery model does
Workhom By Human Quality
offer?
Workhom By Human Quality operates on a fully remote, work-from-home delivery model. This approach allows them to provide flexible and scalable services to clients, effectively managing operations without the constraints of a traditional physical office setup. The remote model ensures that a geographically diverse workforce can be tapped into, enhancing language and cultural compatibility with clients.
How many employees and/or seats does
Workhom By Human Quality
have?
Can
Workhom By Human Quality
be considered a good service provider for startups?
Workhom By Human Quality can be a valuable partner for startups looking for reliable customer service solutions. Their focus on flexibility and a fully remote operational model allows startups to scale their customer support services without the burden of hefty overhead costs. This adaptability can be crucial for new businesses aiming to establish their market presence while managing operational budgets effectively.
Can
Workhom By Human Quality
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from the services of Workhom By Human Quality. The company's scalable service offerings are designed to support growth, enabling SMBs to enhance customer engagement while maintaining cost efficiency. With a strong emphasis on customer experience, they provide tailored solutions that meet the unique demands of smaller enterprises.
Can
Workhom By Human Quality
be considered a good service provider for enterprises?
Workhom By Human Quality is well-suited to serve enterprises and large companies, given their extensive experience in managing high-volume customer interactions and their sophisticated service delivery model. The company's ability to leverage technology for project management ensures reliability and consistency, making it a trustworthy partner for larger organizations seeking to optimize their customer service operations.
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