Wissend Consultancy Services Pvt Ltd
Customer Experience and Contact Center
Wissend is a professional services firm that provides customer experience and contact center solutions for B2B distribution and manufacturing, known for its expertise in eCommerce adoption and digital transformation.
Size
201-500
Private
under-1m
Mission
To facilitate the transition to digital, data-driven eCommerce solutions for B2B organizations.
About
Wissend offers customer experience and contact center solutions along with eCommerce optimization and customer service enhancements for clients in B2B distribution and manufacturing. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its ability to double customer adoption rates and significantly improve conversion rates, with a strong focus on attention to detail and continuous improvement.
Services
Wissend provides customer experience and contact center solutions supported by eCommerce optimization and customer service enhancements. These services include inbound customer support, CX consulting & journey mapping, and quality assurance & monitoring. Each solution is tailored to support B2B distributors and manufacturers in enhancing their digital commerce capabilities and customer interactions.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in B2B distribution and manufacturing, particularly in sectors like electrical distribution and pet supply. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Wissend is known for its deep understanding of online sales dynamics and its ability to transform eCommerce platforms, offering clients significant improvements in customer adoption and conversion rates. Its approach includes meticulous attention to detail and a commitment to continuous improvement, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in San Francisco, California, the company operates using an offshore delivery model with a presence in Chennai, India. It serves clients across global markets, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Wissend Consultancy Services Pvt Ltd
?
Wissend Consultancy Services Pvt Ltd specializes in providing comprehensive solutions in customer experience and contact center services. Their offerings include inbound customer support, customer experience consulting, journey mapping, and quality assurance and monitoring. This tailored approach ensures that B2B distributors and manufacturers enhance their digital commerce capabilities and customer interactions effectively.
What additional services does
Wissend Consultancy Services Pvt Ltd
provide?
In addition to their main services, Wissend Consultancy Services Pvt Ltd offers a range of other capabilities, including finance and accounting services as well as marketing operations. These additional services complement their core focus on customer experience, providing clients with a more holistic solution to their operational challenges.
When was
Wissend Consultancy Services Pvt Ltd
founded?
Wissend Consultancy Services Pvt Ltd was established in 2013, marking over a decade of experience in delivering innovative customer solutions. The company's journey began with a vision to improve customer interactions in the business-to-business sector, and it has since evolved to meet the dynamic needs of its clients.
What industry verticals does
Wissend Consultancy Services Pvt Ltd
serve?
Wissend Consultancy Services Pvt Ltd operates primarily within the Retail & e-Commerce and Manufacturing & Industrial sectors. This focus allows them to provide specialized services that cater to the unique requirements of businesses in these industries, enhancing their operational efficiencies and customer engagement.
What delivery model does
Wissend Consultancy Services Pvt Ltd
offer?
Wissend adopts an offshore delivery model, which means that their services are primarily provided from a location outside of their clients' country. This approach enables them to leverage cost efficiencies while maintaining high-quality service delivery, allowing clients across the globe to benefit from their expertise in customer experience and contact center solutions.
How many employees and/or seats does
Wissend Consultancy Services Pvt Ltd
have?
Wissend Consultancy Services Pvt Ltd has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle large-scale client needs, ensuring they can scale their offerings effectively.
Can
Wissend Consultancy Services Pvt Ltd
be considered a good service provider for startups?
Wissend Consultancy Services Pvt Ltd can be a beneficial partner for startups, particularly those in the B2B sector looking to enhance their customer interactions and eCommerce capabilities. Their expertise in customer experience and contact center solutions, combined with their offshore delivery model, allows startups to access high-quality services without the overhead costs of maintaining an in-house team.
Can
Wissend Consultancy Services Pvt Ltd
be considered a good service provider for SMBs?
Wissend Consultancy Services Pvt Ltd is well-suited to support small and medium businesses (SMBs), particularly those in the Retail & e-Commerce and Manufacturing sectors. Their diverse service portfolio and flexible approach enable SMBs to leverage Wissend's expertise in enhancing customer engagement, which is crucial for growth in competitive markets.
Can
Wissend Consultancy Services Pvt Ltd
be considered a good service provider for enterprises?
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