Wipro offers a comprehensive range of services focused on enhancing customer experience and providing contact center solutions. Their main service area encompasses inbound customer support and technical support across multiple tiers. Additionally, they provide a variety of specialized services including CX consulting and journey mapping, legal process outsourcing, procurement administration, data entry and processing, sales enablement content, media planning and buying, quality assurance, document indexing and digitization, claims processing, billing and invoicing, order management and fulfillment, performance management, customer and marketing analytics, and campaign management.

In addition to its primary offerings, Wipro provides a diverse array of other services. These include finance and accounting, human resources recruitment and payroll, knowledge and research services, marketing operations, as well as sales and lead-generation services. This extended service portfolio enhances Wipro's capability to address a wide range of client needs.

Wipro was established in 1945, marking the beginning of its journey in the business process outsourcing sector. With nearly 79 years of experience, the company has evolved significantly, adapting to the changing landscape of customer services and technology advancements.

Wipro serves a diverse range of industries, including Banking & Financial Services, Insurance, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, Logistics, and Transport & Supply-Chain. This broad industry focus allows Wipro to tailor its services to meet the unique needs of various sectors.

Wipro utilizes a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore approaches to provide flexibility in service delivery. Onshore services are delivered from the client's country, nearshore services from a nearby country, and offshore services from distant locations, which allows for cost efficiency and access to diverse talent. This adaptable model ensures that Wipro can meet the varying needs of its clients across different regions.

Wipro employs over 10,000 individuals, showcasing a substantial workforce that supports its extensive service offerings. This significant employee base enables the company to deliver high-quality services across various sectors while maintaining operational efficiency.

Wipro's service offerings and flexible delivery model make it a suitable partner for small and medium businesses (SMBs) seeking growth support. With a wide range of services and the ability to scale according to client needs, Wipro can help SMBs enhance their operational capabilities and improve customer interactions, thus facilitating their growth journey.

Wipro is well-positioned to serve enterprises and large companies, given its extensive experience, large workforce, and sophisticated service offerings. The company's hybrid delivery model and expertise across various industries enable it to provide reliable and efficient solutions that meet the complex needs of large organizations.