Wingo Starr
Customer Experience and Contact Center
Wingo Starr Group is a global provider of customer service management solutions that provides Business Process Outsourcing for diverse industries, known for its unwavering dedication to excellence.
Size
201-500
Private
Mission
To deliver high-value customer service and exceed client expectations through constant engagement and collaboration.
About
Wingo Starr Group offers Business Process Outsourcing along with Human Resources Outsourcing and Information Technology Outsourcing for clients in various industries including healthcare, finance, and telecommunications. The company operates using an onshore and offshore model and supports clients across the Asia Pacific region.
It is recognized for its commitment to delivering high-value customer service, with a team of highly skilled professionals dedicated to exceeding client expectations.
Services
Wingo Starr Group provides Business Process Outsourcing supported by Human Resources Outsourcing and Information Technology Outsourcing. These services include inbound customer support, outbound telesales, and technical support, tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in business services, consumer products, education, financial services, healthcare, and telecommunications. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms such as cloud-based contact center solutions.
Unique Stregths
Wingo Starr Group is known for its unwavering dedication to excellence, offering clients a highly skilled team trained to handle diverse customer needs. Its approach includes fostering strategic collaborations with vendors and business partners, which helps deliver innovative solutions and consistency at scale.
Delivery Footprint
Headquartered in Malaysia, the company operates using an onshore and offshore delivery model. It serves clients across the Asia Pacific region, with teams working in hybrid environments depending on client needs.
Certifications
ISO 9001
ISO 27001
Verticals
Technology & SaaS
Clients
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What's the main service provided by
Wingo Starr
?
Wingo Starr specializes in providing exceptional customer experience and contact center services. Their offerings encompass inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. This comprehensive suite of services is designed to meet diverse client needs, ensuring a high standard of customer engagement and satisfaction.
What additional services does
Wingo Starr
provide?
When was
Wingo Starr
founded?
Wingo Starr was established in 2015, which marks nearly a decade of service in the business process outsourcing industry as of 2024. Since its inception, the company has focused on delivering high-value customer service while continuously striving to exceed client expectations through collaborative efforts.
What industry verticals does
Wingo Starr
serve?
Wingo Starr caters primarily to the Technology & SaaS sectors. Their expertise allows them to effectively support clients across various industries, including healthcare, finance, and telecommunications, aligning their services with specific industry requirements.
What delivery model does
Wingo Starr
offer?
Wingo Starr employs a hybrid delivery model that combines both onshore and offshore capabilities. Onshore refers to services provided within the client's country, while offshore indicates support from international locations. This flexible approach enables the company to adapt to client needs and optimize operational efficiency across the Asia Pacific region.
How many employees and/or seats does
Wingo Starr
have?
Wingo Starr has a workforce ranging between 201 and 500 employees, allowing the company to maintain a robust team dedicated to meeting diverse customer needs. This size enables them to provide personalized service while ensuring scalability as client demands evolve.
Can
Wingo Starr
be considered a good service provider for startups?
Wingo Starr can be a viable service provider for startups, particularly those in the Technology and SaaS sectors. With their customer experience focus and scalable service offerings, they can support new businesses in establishing a strong customer support foundation. Their adaptable delivery model allows startups to leverage both onshore and offshore resources, making it easier for them to manage costs and enhance service quality as they grow.
Can
Wingo Starr
be considered a good service provider for SMBs?
Wingo Starr is well-positioned to serve small and medium businesses, providing the flexibility and support necessary for growth. Their range of services, including inbound customer support and technical assistance, can be tailored to meet the specific needs of SMBs. Additionally, their experience across various industries means they can adapt their offerings to align with the unique challenges faced by smaller enterprises.
Can
Wingo Starr
be considered a good service provider for enterprises?
Wingo Starr stands out as a reliable partner for enterprises and large companies. Their certifications, including ISO 9001 and ISO 27001, reflect a commitment to maintaining high standards in service quality and data security. The company's awards, such as being recognized among the fastest-growing private companies by Inc. Magazine, further underscore its capability to deliver sophisticated solutions that meet the demands of large organizations.
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