Winglobally
Customer Experience and Contact Center
Winglobally is a global network of independent professional practices that provides customer experience and contact center services for retail and e-commerce, known for its extensive international reach and specialized expertise.
Size
Private
Mission
To foster strong client partnerships through a global network, delivering comprehensive and effective professional services that enable business growth, compliance, and competitive advantage on an international scale.
About
Winglobally offers customer experience and contact center services along with back-office operations and HR solutions for clients in retail and e-commerce. The company operates using a hybrid delivery model and supports businesses across 35 countries worldwide.
It is recognized for its commitment to quality and personalized service, with a collaborative network of member firms that ensures tailored solutions for diverse client needs.
Services
Winglobally provides customer experience and contact center services supported by back-office operations and HR solutions. These services include inbound customer support, live chat, email support, data entry, and recruitment process outsourcing. Each solution is designed to enhance operational efficiency and meet the unique needs of businesses operating in a global marketplace.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Content Moderation
Social Media Management
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Outbound SDR / Cold Calling
Sales Chat & Live Demonstrations
Audio Transcription & Speech Labelling
Market & Competitive Intelligence
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting small to medium-sized businesses and startups with services aligned to industry-specific requirements, ensuring compliance and competitive advantage in international markets.
Unique Stregths
Winglobally is known for its extensive international network and commitment to quality, offering clients access to specialized expertise and local knowledge. Its collaborative model emphasizes communication and personalized service, which helps deliver effective solutions tailored to client objectives.
Delivery Footprint
Headquartered in a global network of member firms, the company operates using a hybrid delivery model. It serves clients across 35 countries, with teams working in remote environments to provide flexible and scalable support tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Winglobally
?
Winglobally specializes in enhancing customer experience and providing contact center solutions. Their offerings include a comprehensive range of services such as inbound customer support, live chat and messaging assistance, email communication, data entry and processing, content moderation, and social media management. Additionally, they excel in recruitment process outsourcing (RPO), talent sourcing and screening, outbound sales development, and audio transcription services, ensuring businesses receive tailored support to meet their unique needs.
What additional services does
Winglobally
provide?
In addition to their core customer experience and contact center services, Winglobally offers an extensive range of other capabilities. Their portfolio includes analytics and data services, software engineering and product development, as well as IT infrastructure and managed services. This diverse range of offerings allows them to support clients comprehensively across various business functions.
When was
Winglobally
founded?
What industry verticals does
Winglobally
serve?
Winglobally primarily serves clients in the Retail & e-Commerce and Real Estate & Property Management sectors. Their expertise allows them to effectively address the specific demands and requirements of these industries, providing solutions that enhance operational efficiency and drive business growth.
What delivery model does
Winglobally
offer?
Winglobally employs a hybrid delivery model, incorporating a multi-shore mix of resources. This approach combines work-from-home capabilities with traditional office environments, enabling flexibility and scalability in service delivery. By leveraging both onshore and offshore teams, they can adapt to diverse client needs while ensuring effective communication and support.
How many employees and/or seats does
Winglobally
have?
Can
Winglobally
be considered a good service provider for startups?
Winglobally can be a beneficial partner for startups seeking scalable solutions to enhance their customer engagement and operational processes. With a focus on flexibility and a range of services tailored to the unique challenges faced by new businesses, they are well-equipped to assist startups in establishing a strong foundation in the market. Their hybrid delivery model also provides startups with access to global talent, which can be crucial for growth in the early stages.
Can
Winglobally
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), Winglobally offers valuable support through their flexible service offerings and commitment to quality. Their experience in servicing clients in the Retail & e-Commerce sectors positions them well to understand the specific needs of SMBs, providing tailored solutions that facilitate growth and operational efficiency. The scalability of their services ensures that SMBs can adapt their support as they expand or pivot in response to market demands.
Can
Winglobally
be considered a good service provider for enterprises?
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