Windy City Call Center
Customer Experience and Contact Center
Windy City Call Center is a US-based call center service provider that provides customer experience and contact center solutions for education, insurance, and non-profit sectors, known for its A+ BBB rating and commitment to employee development.
Size
11-50
Private
1m-10m
Mission
About
Windy City Call Center offers customer experience and contact center solutions along with lead generation and call verification services for clients in education, insurance, and non-profit sectors. The company operates using an onshore delivery model and supports U.S.-based clients.
It is recognized for its A+ rating from the Better Business Bureau, with a strong focus on employee satisfaction and community involvement that enhances service delivery.
Services
Windy City Call Center provides customer experience and contact center solutions supported by lead generation and call verification management services. These services cover inbound and outbound call handling, warm transfers, and customer support, tailored to meet the specific needs of clients in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Industries Served
The company serves clients in education, home improvement, insurance, and charitable organizations. It has experience supporting non-profits and businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Windy City Call Center is known for its A+ BBB rating and commitment to employee development, offering clients reliable support and high-quality service. Its approach includes leveraging industry-leading technology and a dedicated team of professional agents, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Palatine, Illinois, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in both on-site and remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Education & EdTech
Insurance
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Windy City Call Center
?
Windy City Call Center specializes in providing comprehensive customer experience and contact center solutions. Their services encompass a range of offerings, including inbound customer support, outbound telesales and retention, lead research and list building, outbound sales development and cold calling, inbound lead qualification, and appointment setting. This diverse service portfolio is designed to meet the specific needs of their clients across various sectors.
What additional services does
Windy City Call Center
provide?
When was
Windy City Call Center
founded?
Windy City Call Center was established in 2009, and as of 2024, it has been in operation for 15 years. Since its inception, the company has focused on delivering high-quality customer service solutions tailored to various industries.
What industry verticals does
Windy City Call Center
serve?
Windy City Call Center serves a variety of industries, specifically focusing on Education & EdTech, Insurance, and Non-Profit & NGOs. This targeted approach allows them to cater to the unique needs and challenges faced by each sector.
What delivery model does
Windy City Call Center
offer?
Windy City Call Center operates using an onshore delivery model, which means that their services are provided within the United States. This approach ensures that they can maintain close communication with clients and deliver services that meet local expectations. They also offer flexibility through work-from-home and virtual options, allowing their teams to operate efficiently in diverse environments.
How many employees and/or seats does
Windy City Call Center
have?
Windy City Call Center has a workforce ranging from 11 to 50 employees. This size enables them to maintain a personalized approach to service delivery while ensuring that they can scale their operations to meet client demands effectively.
Can
Windy City Call Center
be considered a good service provider for startups?
Windy City Call Center can be a suitable service provider for startups, especially those in the education, insurance, and non-profit sectors. Their focus on customer experience and flexible service options allows startups to leverage professional support without the burden of large operational costs. With a dedicated team and a commitment to high-quality service, they can help new businesses establish a strong customer engagement framework.
Can
Windy City Call Center
be considered a good service provider for SMBs?
Windy City Call Center is well-positioned to support small and medium businesses (SMBs) looking for scalable customer service solutions. Their diverse range of services and onshore delivery model ensure that they can adapt to the growth needs of SMBs, providing reliable support during critical phases of development. Their commitment to employee satisfaction and community involvement also enhances their ability to deliver quality service, making them a strong partner for SMBs aiming to enhance customer experiences.
Can
Windy City Call Center
be considered a good service provider for enterprises?
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