White Lotus Connect Private Limited
Customer Experience and Contact Center
White Lotus Connect Private Limited is a distinguished BPO firm that provides customer experience and contact center solutions for retail and e-commerce, known for its commitment to enhancing operational efficiencies.
Size
11-50
Private
Mission
About
White Lotus Connect Private Limited offers customer experience and contact center solutions along with technical support and order management for clients in retail and e-commerce. The company operates using a work-from-home model and supports a diverse range of clients.
It is recognized for its client-centric approach, with a dedicated team that fosters a supportive work environment and emphasizes exceptional service delivery.
Services
White Lotus Connect Private Limited provides customer experience and contact center solutions, supported by technical support and order management services. These services include inbound customer support, multilingual support, and order tracking, tailored to enhance client interactions and operational workflows.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Multilingual Support
Order Management & Fulfilment
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive tailored solutions that meet their unique needs.
Unique Stregths
White Lotus Connect is known for its commitment to delivering strategic business solutions and exceptional customer service. Its approach includes fostering a supportive work environment and offering employee perks, which help maintain high service quality and client satisfaction.
Delivery Footprint
Headquartered in Delhi, India, the company operates using a work-from-home delivery model. It serves clients across various regions, leveraging remote capabilities to provide flexible and efficient service solutions.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
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What's the main service provided by
White Lotus Connect Private Limited
?
White Lotus Connect Private Limited specializes in providing comprehensive customer experience and contact center solutions. Their primary focus is on enhancing client interactions through services such as inbound customer support, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer order management and fulfillment services, which are designed to streamline operations for their clients in the retail and e-commerce sectors.
What additional services does
White Lotus Connect Private Limited
provide?
In addition to their core customer experience and contact center solutions, White Lotus Connect Private Limited offers a diverse array of additional services. Their portfolio includes finance and accounting, HR recruitment and payroll, IT infrastructure and managed services, as well as analytics and data services, which together enhance their capability to meet varied client needs.
When was
White Lotus Connect Private Limited
founded?
Established in 2016, White Lotus Connect Private Limited has been in operation for approximately eight years. Since its inception, the company has dedicated itself to offering tailored customer service solutions, particularly for clients in the retail and e-commerce industries.
What industry verticals does
White Lotus Connect Private Limited
serve?
White Lotus Connect Private Limited serves clients primarily in the Retail & e-Commerce sectors. Their expertise in these industries allows them to deliver specialized services that cater to the unique needs of businesses operating within these verticals.
What delivery model does
White Lotus Connect Private Limited
offer?
White Lotus Connect Private Limited employs a work-from-home delivery model, which enables them to offer flexible and efficient service solutions. This approach allows the company to leverage remote capabilities, making their services accessible to clients across various regions. By operating virtually, they can provide high-quality support that meets the demands of today's dynamic business environment.
How many employees and/or seats does
White Lotus Connect Private Limited
have?
White Lotus Connect Private Limited has a workforce size ranging from 11 to 50 employees. This relatively small team size allows the company to maintain a close-knit and agile work environment, ensuring personalized service and strong client relationships.
Can
White Lotus Connect Private Limited
be considered a good service provider for startups?
Can
White Lotus Connect Private Limited
be considered a good service provider for SMBs?
Can
White Lotus Connect Private Limited
be considered a good service provider for enterprises?
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