Whistl
Customer Experience and Contact Center
Whistl is the UK's leading logistics specialist that provides customer experience and contact center services for retail and e-commerce, known for its extensive logistics network and commitment to exceptional service.
Size
1K-5K
Private
Mission
To deliver great results through teamwork and collaboration.
About
Whistl offers customer experience and contact center services along with back-office operations for clients in retail and e-commerce. The company operates using an onshore model and supports UK-based businesses.
It is recognized for handling over 25% of the UK's mail volume, with a strong emphasis on teamwork and efficient service delivery across its operations.
Services
Whistl provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, order management and fulfilment, and social media customer care. These services cover various channels including phone, email, and live chat, and are tailored to support the needs of eCommerce and B2B clients.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Inventory Management Support
Procurement Administration
Claims Processing
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses that require reliable logistics, customer service, and fulfilment solutions, leveraging its extensive logistics network and operational expertise.
Unique Stregths
Whistl is known for its strong heritage in postal services and its ability to handle a significant volume of mail and parcels, offering clients scalable and efficient solutions. Its approach includes fostering teamwork and collaboration, ensuring exceptional service delivery and customer satisfaction.
Delivery Footprint
Headquartered in Marlow, Buckinghamshire, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in both physical contact centers and remote environments to meet client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Whistl
?
Whistl specializes in customer experience and contact center services, complemented by a range of back-office operations. Their offerings include inbound customer support, order management and fulfillment, social media customer care, live chat and messaging support, email support, outbound telesales and retention, inventory management support, procurement administration, and claims processing. This diverse service portfolio is designed to cater to the specific needs of clients in both eCommerce and B2B sectors.
What additional services does
Whistl
provide?
In addition to their primary customer experience and contact center services, Whistl also offers extensive back-office operations. This includes support functions that enhance overall service delivery and operational efficiency, helping clients streamline their processes and improve customer satisfaction.
When was
Whistl
founded?
Founded in 2011, Whistl has been operating for over a decade. Since its establishment, the company has grown significantly in the customer experience and logistics sectors, leveraging its expertise to provide exceptional service to its clients.
What industry verticals does
Whistl
serve?
Whistl serves various industries, notably in retail and e-commerce, logistics, and transport & supply-chain sectors. This focus allows them to tailor their services to meet the unique demands of these markets, ensuring reliable support for businesses operating within these verticals.
What delivery model does
Whistl
offer?
Whistl utilizes an onshore delivery model, which means that their services are provided from within the UK, ensuring high levels of quality and communication. This approach contrasts with offshore models, where services are delivered from other countries, and nearshore models, where services come from neighboring countries. The onshore model allows Whistl to maintain close ties with clients and provide timely, effective solutions.
How many employees and/or seats does
Whistl
have?
Whistl employs between one thousand to five thousand individuals, reflecting a substantial workforce that supports its operations. This size allows the company to effectively manage a variety of client needs while ensuring a robust level of service delivery.
Can
Whistl
be considered a good service provider for startups?
Can
Whistl
be considered a good service provider for SMBs?
Whistl presents a strong service option for small and medium-sized businesses (SMBs). With a comprehensive range of customer support and fulfillment services, the company can cater to the unique requirements of SMBs looking for scalable solutions. Their ability to adapt and grow with their clients positions them as a reliable partner for smaller enterprises seeking to enhance their customer experience.
Can
Whistl
be considered a good service provider for enterprises?
Whistl is well-suited to serve enterprises and larger companies due to its significant workforce and extensive service offerings. The company has demonstrated reliability in managing large volumes of customer interactions and logistics, making it a trustworthy choice for organizations that require sophisticated support. Their recognition in the industry, including accolades for being among the top outsourced call centers in the UK, further establishes their credibility in handling enterprise-level demands.
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