Westshore BPO Pvt Ltd specializes in providing customer experience and contact center services. Their offerings encompass a wide range of solutions, including inbound customer support, outbound telesales and retention efforts, customer and marketing analytics, performance management and SLA reporting, as well as talent sourcing and onboarding administration. They also provide email support and technical assistance for both Tier 1 and Tier 2 needs, ensuring a comprehensive approach to client engagement and operational efficiency.

Westshore BPO Pvt Ltd was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been operational for six years, during which it has developed a strong reputation for delivering high-quality outsourcing solutions tailored to the needs of its clients.

Westshore BPO Pvt Ltd employs an offshore delivery model, which means that its services are provided from a location outside the client's country. This approach allows the company to leverage cost-effective resources while maintaining high standards of service. By operating offshore, Westshore can offer 24/7 support and flexible solutions, ensuring that client needs are met regardless of geographical boundaries.

Westshore BPO Pvt Ltd has a workforce consisting of between 201 and 500 employees. This size enables the company to maintain a robust operational capacity, allowing for efficient service delivery and the ability to scale resources according to client requirements.

Westshore BPO Pvt Ltd is particularly well-suited to serve small and medium-sized businesses. With a comprehensive service portfolio that includes customer experience, contact center operations, and various back-office functions, they are equipped to support the growth and operational efficiency of SMBs. Their commitment to providing customizable and scalable solutions ensures that small and medium enterprises can adapt their outsourcing strategies as they evolve.

While Westshore BPO Pvt Ltd has the capacity to support larger companies, their strengths are more aligned with small to medium-sized businesses. Their offshore model offers cost-effective solutions, but enterprises may require a more extensive service infrastructure and specialized offerings that are often expected from larger providers. Therefore, while they can meet certain enterprise needs, larger organizations may find more robust solutions elsewhere.