Westpark Communications
Customer Experience and Contact Center
Westpark Communications is a US-based call center provider that provides customer experience and contact center services for healthcare, legal, and e-commerce sectors, known for its 100% U.S.-based operations and HIPAA-compliant services.
Size
51-200
Private
1m-10m
Mission
To provide a seamless customer service experience through advanced technology for all industries and enterprises worldwide.
About
Westpark Communications offers customer experience and contact center services along with 24/7 answering and order management for clients in healthcare, legal, and e-commerce sectors. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its customized solutions, with a diverse and skilled staff dedicated to enhancing client communications and customer satisfaction.
Services
Westpark Communications provides customer experience and contact center services, supported by 24/7 answering services and order management. These services cover inbound customer support, technical support, and disaster recovery, tailored to support various client needs and business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Employee Helpdesk
Data Collection & Survey Programming
Disaster Recovery & Backup
Industries Served
The company serves clients in healthcare, legal, and e-commerce sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and quality control.
Unique Stregths
Westpark Communications is known for its 100% U.S.-based operations and HIPAA-compliant services, offering clients a personal touch and adherence to U.S. standards. Its approach includes customized solutions and a commitment to exceptional customer experiences, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Spring, Texas, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a remote environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
Westpark Communications
?
Westpark Communications specializes in delivering customer experience and contact center solutions. Their service offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, order management and fulfillment, employee helpdesk services, data collection, and survey programming, as well as disaster recovery and backup services. This comprehensive suite is designed to meet diverse client needs across various industries.
What additional services does
Westpark Communications
provide?
When was
Westpark Communications
founded?
Westpark Communications was established in 1968, making it a well-respected player in the customer service industry for over 55 years. The company's long history reflects its commitment to evolving and adapting to the dynamic needs of its clients and the market.
What industry verticals does
Westpark Communications
serve?
Westpark Communications serves a variety of sectors, including Healthcare & Life Sciences, Retail & e-Commerce, and Government & Public Sector. This diverse industry focus allows the company to tailor its services to meet the specific needs and compliance requirements of its clients.
What delivery model does
Westpark Communications
offer?
Westpark Communications employs an onshore delivery model, meaning that its services are provided from within the United States. This approach ensures that clients benefit from U.S.-based operations, which typically translates to higher quality control, better compliance with regulations, and a more personal touch in customer interactions.
How many employees and/or seats does
Westpark Communications
have?
Westpark Communications has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a close-knit team environment while still being equipped to handle a variety of client needs effectively.
Can
Westpark Communications
be considered a good service provider for startups?
Can
Westpark Communications
be considered a good service provider for SMBs?
Westpark Communications is well-positioned to support small and medium-sized businesses. With its flexible service offerings and a commitment to customer satisfaction, the company can scale its solutions to meet the growth demands of SMBs. Their experience across various industries enhances their ability to deliver tailored services that align with specific business objectives.
Can
Westpark Communications
be considered a good service provider for enterprises?
While Westpark Communications primarily focuses on serving small to medium-sized businesses, its robust service offerings and HIPAA compliance make it a reliable option for enterprises, particularly in the healthcare and legal sectors. The company's recognition as a leader in Digital Experience Management demonstrates its capability to deliver sophisticated solutions that can meet the high standards of larger organizations.
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