WeSourcely
Customer Experience and Contact Center
WeSourcely is a boutique BPO company that provides customer experience and contact center solutions for fast-growing businesses, known for its personalized service and high employee retention rate.
Size
11-50
Private
Mission
About
WeSourcely offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in retail, financial services, and SaaS. The company operates using a remote delivery model and supports clients globally.
It is recognized for its tailor-made, performance-based outsourcing teams, with over a decade of experience and a 98% employee retention rate that ensures quality service continuity.
Services
WeSourcely provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, technical support, quality assurance, SEO, and database administration. Each solution is customized to meet the unique needs of fast-growing businesses across various channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
SEO & Website Optimisation
Database Administration
Cloud Migration & Management
Industries Served
The company serves clients in retail, financial services, and software-as-a-service (SaaS). It has experience supporting organizations of all sizes with services aligned to industry-specific requirements, ensuring effective integration with existing technology platforms.
Unique Stregths
WeSourcely is known for its affordable, performance-optimized outsourcing solutions, offering clients a dedicated and focused team for every engagement. Its approach includes personalized service and a commitment to quality, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in San Diego, California, the company operates using a remote delivery model. It serves clients across the globe, with teams working in virtual environments tailored to meet client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
WeSourcely
?
WeSourcely specializes in delivering customer experience and contact center solutions tailored to meet the unique demands of businesses. Their service offerings encompass inbound customer support and technical support, both at Tier 1 and Tier 2 levels. Additionally, the company emphasizes quality assurance and monitoring, alongside expertise in SEO and website optimization, database administration, and cloud migration and management, ensuring comprehensive support across various platforms.
What additional services does
WeSourcely
provide?
In addition to their main offerings in customer experience and contact center solutions, WeSourcely provides a range of other services. These include IT infrastructure and managed services, software engineering, product development, and marketing operations, all designed to support the diverse operational needs of businesses.
When was
WeSourcely
founded?
Established in 2009, WeSourcely has built a solid foundation over the years, celebrating over 14 years in the industry. The company has developed a reputation for delivering high-quality outsourcing solutions that cater to diverse business needs.
What industry verticals does
WeSourcely
serve?
What delivery model does
WeSourcely
offer?
WeSourcely operates on a virtual delivery model, allowing their teams to work remotely in tailored environments that meet client specifications. This approach enables flexibility and accessibility, facilitating a seamless integration of their services across various geographical locations, whether clients are looking for onshore, nearshore, or offshore support.
How many employees and/or seats does
WeSourcely
have?
WeSourcely has a workforce comprising between 11 to 50 employees, positioning itself as a nimble yet effective service provider. This size allows for a focused approach to client needs, ensuring personalized attention and dedicated resources for each engagement.
Can
WeSourcely
be considered a good service provider for startups?
WeSourcely can be a valuable service provider for startups, particularly due to its flexible and customized approach to outsourcing. With a focus on performance-optimized solutions and a commitment to quality, the company can help emerging businesses establish a solid customer support framework without the need for extensive upfront investment in infrastructure.
Can
WeSourcely
be considered a good service provider for SMBs?
For small and medium businesses, WeSourcely presents an attractive option due to its scalability and diverse service portfolio. The company’s experience in tailoring solutions to meet specific industry needs allows SMBs to grow and adapt while receiving the necessary support to enhance their customer experience and operational efficiency.
Can
WeSourcely
be considered a good service provider for enterprises?
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