Welsend Global Services Inc.
Customer Experience and Contact Center
Welsend Global Services is a specialized BPO provider that provides customer experience and contact center solutions for telecommunications, e-commerce, manufacturing, financial services, and tourism, known for its extensive delivery network and commitment to client satisfaction.
Size
51-200
Public
Mission
To unlock clients’ growth potential by providing efficient, creative, and customized solutions that drive business success and long-term partnerships.
About
Welsend Global Services offers customer experience and contact center solutions along with telemarketing, order processing, and supplier management for clients in telecommunications, e-commerce, manufacturing, financial services, and tourism. The company operates using an offshore model and supports clients across various international markets.
It is recognized for its extensive delivery network, with over 33 sites across China and a commitment to continuous improvement and excellence in customer experience.
Services
Welsend Global Services provides customer experience and contact center solutions, supported by telemarketing, order processing, and supplier management. These services cover inbound and outbound customer support, order management, and fulfillment, tailored to enhance client operations and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Order Management & Fulfilment
Industries Served
The company serves clients in telecommunications, e-commerce, manufacturing, financial services, and tourism. It has experience supporting industry leaders with services aligned to specific requirements and technology platforms, ensuring effective integration and operational efficiency.
Unique Stregths
Welsend Global Services is known for its extensive delivery network and commitment to client satisfaction, offering clients a robust operational framework. Its approach includes continuous improvement practices and a focus on delivering exceptional customer experiences, which help maintain high service quality and consistency.
Delivery Footprint
Headquartered in Taguig, Metro Manila, Philippines, the company operates using an offshore delivery model. It serves clients across multiple regions, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Manufacturing & Industrial
Banking & Financial Services
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Welsend Global Services Inc.
?
Welsend Global Services Inc. specializes in providing customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention efforts, as well as order management and fulfillment. This comprehensive approach is designed to enhance operational efficiency and improve customer satisfaction for their clients.
What additional services does
Welsend Global Services Inc.
provide?
When was
Welsend Global Services Inc.
founded?
Welsend Global Services Inc. was established in 1993, marking over 30 years of experience in the business process outsourcing industry. Since its founding, the company has evolved to become a significant player in delivering customer experience solutions across various sectors.
What industry verticals does
Welsend Global Services Inc.
serve?
Welsend Global Services Inc. caters to several key industries, including Telecommunications & Media, Retail & e-Commerce, Manufacturing & Industrial, Banking & Financial Services, and Travel, Hospitality & Leisure. This diverse focus enables them to tailor their services to meet the specific needs of each sector.
What delivery model does
Welsend Global Services Inc.
offer?
Welsend Global Services Inc. operates using an offshore delivery model. This means that their services are provided from locations outside the client’s primary market, enabling cost efficiency and access to a wider talent pool. By leveraging an offshore approach, they can effectively manage operations and provide high-quality service to clients across different regions.
How many employees and/or seats does
Welsend Global Services Inc.
have?
Welsend Global Services Inc. employs between 51 to 200 professionals. This workforce size allows the company to maintain a personalized approach to client service while still being agile enough to adapt to changing business needs.
Can
Welsend Global Services Inc.
be considered a good service provider for startups?
Welsend Global Services Inc. can be a suitable service provider for startups, particularly those in need of robust customer support and contact center solutions. Given their experience in diverse industries and their flexible service offerings, they can help startups establish a strong customer service foundation. However, startups should consider their specific needs and budget constraints when engaging with a company of this size.
Can
Welsend Global Services Inc.
be considered a good service provider for SMBs?
Welsend Global Services Inc. is well-positioned to support small and medium businesses (SMBs) with their diverse service portfolio. Their experience across various sectors and commitment to customer satisfaction enable them to provide tailored solutions that can help SMBs scale their operations effectively. The company’s offshore delivery model also offers flexibility, allowing SMBs to manage costs while enhancing their customer service capabilities.
Can
Welsend Global Services Inc.
be considered a good service provider for enterprises?
Welsend Global Services Inc. is an excellent option for enterprises and large companies seeking reliable outsourcing solutions. With a solid operational framework and recognition as a Great Place to Work Certified organization, they bring a commitment to service quality and continuous improvement. Their extensive delivery network and experience across multiple industries position them as a capable partner for enterprises looking to enhance their customer experience and operational efficiency.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.