WELL Received
Customer Experience and Contact Center
WellReceived is a specialized BPO company that provides live medical call answering and receptionist services for healthcare providers, known for its compassionate and HIPAA-compliant patient interactions.
Size
1-10
Public
Mission
About
WellReceived offers live medical call answering along with professional message taking and medical appointment scheduling for clients in healthcare. The company operates using an onshore model and supports various healthcare specialties.
It is recognized for its 24/7 availability and highly trained medical receptionists, ensuring seamless patient communication and satisfaction.
Services
WellReceived provides live medical call answering supported by professional message taking and medical appointment scheduling. These services cover urgent call handling, telemedicine support, and virtual receptionist solutions, tailored to enhance patient experience and practice efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Quality Assurance & Monitoring
Social Media Customer Care
Industries Served
The company serves clients in healthcare, focusing on specialties such as primary care, dental, chiropractic, aesthetics, dermatology, and optometry. It has experience supporting healthcare practices with services aligned to HIPAA regulations and patient communication needs.
Unique Stregths
WellReceived is known for its compassionate and efficient patient interactions, offering clients a dedicated team of empathetic professionals. Its approach includes customized call flows and real-time access to communications, which help deliver consistent service and improve patient satisfaction.
Delivery Footprint
Headquartered in Portland, Oregon, the company operates using an onshore delivery model. It serves clients across the United States, with a distributed workforce ensuring seamless service availability around the clock.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
WELL Received
?
WELL Received specializes in enhancing customer experiences through its core offering of customer experience and contact center services. Specifically, the company provides live medical call answering, professional message taking, and medical appointment scheduling. Additionally, their services encompass inbound customer support, live chat and messaging support, quality assurance and monitoring, and social media customer care, all tailored to meet the unique needs of healthcare clients.
What additional services does
WELL Received
provide?
When was
WELL Received
founded?
Founded in 2014, WELL Received has been in operation for nearly a decade, establishing itself as a reliable provider in the healthcare communication sector. The company has grown its services and expertise since its inception, continually adapting to the needs of its clients in the evolving healthcare landscape.
What industry verticals does
WELL Received
serve?
WELL Received primarily serves the healthcare and life sciences sectors. This includes a focus on various specialties such as primary care, dental, chiropractic, aesthetics, dermatology, and optometry, ensuring that their services are aligned with the specific communication needs of healthcare practices.
What delivery model does
WELL Received
offer?
WELL Received operates using an onshore delivery model, which means that all services are provided within the United States. This approach allows for closer collaboration with clients and ensures compliance with local regulations, particularly important in the healthcare industry. Onshore services often lead to better communication and quicker response times, enhancing overall customer satisfaction.
How many employees and/or seats does
WELL Received
have?
WELL Received employs a small team, with a workforce size ranging between 1 to 10 employees. This lean structure enables the company to maintain a high level of personalized service, ensuring that each client receives dedicated attention tailored to their specific needs.
Can
WELL Received
be considered a good service provider for startups?
WELL Received can be a suitable service provider for startups in the healthcare sector. Their specialized services in medical call answering and appointment scheduling are particularly beneficial for new healthcare practices looking to establish effective patient communication from the outset. The company's focus on compassionate service and HIPAA compliance allows startups to build a strong foundation in patient care and satisfaction.
Can
WELL Received
be considered a good service provider for SMBs?
WELL Received is an excellent choice for small and medium businesses, especially within the healthcare industry. Their scalable services are designed to grow with businesses as they expand, providing essential support that enhances operational efficiency. By offering 24/7 availability and a dedicated team of professionals, they enable SMBs to maintain high standards of patient interaction without the need for significant internal resources.
Can
WELL Received
be considered a good service provider for enterprises?
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