Webhelp
Customer Experience and Contact Center
Webhelp is a global leader in business process outsourcing that provides customer experience and contact center solutions for healthcare, financial services, telecommunications, and travel, known for its people-first culture and innovative approach.
Size
over-10K
Public
over-1b
Mission
To transform the way companies engage with their customers through a people-first culture and human-centric business practices.
About
Webhelp offers customer experience and contact center solutions along with analytics and data services for clients in healthcare, banking and financial services, telecommunications, and travel. The company operates using a hybrid delivery model and supports clients across various global regions.
It is recognized for its commitment to human-centric business practices, with a strong focus on enhancing customer interactions through innovative technology and a dedicated workforce.
Services
Webhelp provides customer experience and contact center solutions supported by analytics and data services and specific offerings such as inbound customer support, technical support (Tier 1/2), CX consulting & journey mapping, and content moderation. These services cover multiple channels, including voice, digital, and social media, and are tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Content Moderation
Industries Served
The company serves clients in healthcare & life sciences, banking & financial services, telecommunications & media, and travel, hospitality & leisure. It has experience supporting both B2C and B2B clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Webhelp is known for its people-first culture and innovative approach, offering clients a comprehensive suite of services designed to enhance customer experiences. Its approach includes a commitment to continuous improvement and operational excellence, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Paris, France, the company operates using a hybrid delivery model. It serves clients across more than 50 countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Webhelp
?
Webhelp specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, CX consulting and journey mapping, as well as content moderation services. This diverse range of services is designed to enhance customer interactions across multiple channels, such as voice, digital platforms, and social media, ensuring tailored support for various client needs.
What additional services does
Webhelp
provide?
In addition to its primary focus on customer experience and contact center solutions, Webhelp also provides analytics and data services. This capability allows clients to leverage data-driven insights to enhance customer interactions and improve overall business performance.
When was
Webhelp
founded?
Webhelp was established in the year 2000, marking over 23 years in the industry as of 2024. Since its inception, the company has dedicated itself to transforming customer engagement through innovative solutions and a strong emphasis on human-centric practices.
What industry verticals does
Webhelp
serve?
Webhelp serves a variety of industries, including Healthcare & Life Sciences, Banking & Financial Services, Telecommunications & Media, and Travel, Hospitality & Leisure. Their expertise across these sectors enables them to cater to both business-to-consumer (B2C) and business-to-business (B2B) clients, addressing specific requirements associated with each industry.
What delivery model does
Webhelp
offer?
Webhelp employs a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore mix strategies. This means they can provide services from various geographical locations, allowing for flexibility and efficiency. Onshore services are delivered from the same country as the client, nearshore services come from neighboring countries, whereas offshore services are provided from distant countries. This approach ensures that Webhelp can meet diverse client needs while optimizing operational costs.
How many employees and/or seats does
Webhelp
have?
Webhelp boasts a workforce of over 10,000 employees, reflecting its significant scale and capacity to manage a diverse range of client needs. This extensive team enables Webhelp to offer robust support and maintain high standards of service across multiple industries.
Can
Webhelp
be considered a good service provider for startups?
Can
Webhelp
be considered a good service provider for SMBs?
Can
Webhelp
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.