WeAssemble
Customer Experience and Contact Center
We Assemble is a leading offshoring company that provides customer experience and contact center solutions for technology, retail, healthcare, and financial services, known for its focus on cultural alignment and client integration.
Size
11-50
Private
Mission
To help businesses grow by leveraging the benefits of scalable and flexible offshore development teams.
About
We Assemble offers customer experience and contact center solutions along with back-office operations for clients in technology, retail, healthcare, and financial services. The company operates using an offshore model and supports businesses across the UK, India, and Scandinavia.
It is recognized for its cost-effective solutions and dedication to client satisfaction, with a strong emphasis on assembling teams that align with clients' project requirements and cultural fit.
Services
We Assemble provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support (Tier 1/2). These services cover various channels and are tailored to support client needs for effective customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in technology, retail, healthcare, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration into clients' existing operations.
Unique Stregths
We Assemble is known for its focus on cultural alignment and client integration, offering clients a scalable and flexible team solution. Its approach includes comprehensive management of offshore teams, which helps deliver consistency at scale and ensures that client objectives are met effectively.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients across the UK, India, and Scandinavia, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Gaming & Entertainment
Telecommunications & Media
Clients
No items found.
What's the main service provided by
WeAssemble
?
WeAssemble specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their service offerings include inbound customer support, outbound telesales, and technical support at both Tier 1 and Tier 2 levels, ensuring a comprehensive approach to client engagement and operational efficiency.
What additional services does
WeAssemble
provide?
In addition to their primary focus on customer experience and contact center solutions, WeAssemble also provides back-office operations. This expansion into additional service areas allows them to support clients more comprehensively and manage various operational tasks efficiently.
When was
WeAssemble
founded?
WeAssemble was established in 2021, making it a relatively new player in the business process outsourcing industry. As of 2024, the company has been operating for approximately three years, during which it has developed a strong focus on providing tailored solutions to its clients.
What industry verticals does
WeAssemble
serve?
WeAssemble serves a diverse range of industries, including Technology & SaaS, Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Gaming & Entertainment, and Telecommunications & Media. This broad industry focus allows them to cater to specific client needs across various sectors.
What delivery model does
WeAssemble
offer?
WeAssemble employs an offshore delivery model, which allows them to operate from their headquarters in India while servicing clients in locations such as the UK, India, and Scandinavia. This approach involves utilizing remote teams that work flexibly to meet client requirements, offering scalability and cost-effectiveness without compromising on service quality.
How many employees and/or seats does
WeAssemble
have?
WeAssemble has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a personalized approach to service delivery while being agile enough to adapt to the evolving needs of their clients.
Can
WeAssemble
be considered a good service provider for startups?
WeAssemble can be a suitable service provider for startups due to its flexible and scalable team solutions. Startups often require cost-effective support and the ability to quickly adapt to changing demands, and WeAssemble's offshore delivery model can offer that agility while maintaining high-quality service standards.
Can
WeAssemble
be considered a good service provider for SMBs?
WeAssemble is particularly well-positioned to support small and medium-sized businesses. With a strong emphasis on cultural alignment and client integration, they can offer tailored services that help SMBs grow. Their scalable solutions allow these businesses to expand their operations without the burden of heavy overhead costs.
Can
WeAssemble
be considered a good service provider for enterprises?
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