We Win Limited
Customer Experience and Contact Center
We Win Limited is a leading provider of Digital Customer Experience and Technology services that provides customer experience and contact center solutions for government, BFSI, telecom, healthcare, technology, retail and e-commerce, and travel and leisure sectors, known for its extensive multilingual support and innovative GovTech solutions.
Size
201-500
Public
Mission
About
We Win Limited offers customer experience and contact center solutions along with back-office operations, HR, recruitment and payroll, and software engineering and product development for clients in government, BFSI, telecom, healthcare, technology, retail and e-commerce, and travel and leisure sectors. The company operates using an onshore model and supports Indian enterprises and startups.
It is recognized for its status as the world’s largest non-emergency integrated grievance provider, with a diverse service portfolio that includes advanced workforce analytics and digital transformation solutions.
Services
We Win Limited provides customer experience and contact center solutions supported by back-office operations, HR, recruitment and payroll, and software engineering and product development. These services include inbound customer support, outbound telesales, multilingual support, and grievance support systems, tailored to support business functions across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Order Management & Fulfilment
Automation & RPA Enablement
Payroll Processing
Web Development
Custom Application Development
Employee Helpdesk
Learning & Development Support
Industries Served
The company serves clients in government, BFSI, telecom, healthcare, technology, retail and e-commerce, and travel and leisure sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
We Win Limited is known for its extensive multilingual capabilities and innovative GovTech solutions, offering clients a comprehensive suite of services designed for digital transformation. Its approach includes a focus on workforce optimization and advanced analytics, which help deliver consistent and scalable solutions.
Delivery Footprint
Headquartered in Bhopal, Madhya Pradesh, India, the company operates using an onshore delivery model. It serves clients primarily within India, with teams working in on-site environments to meet the specific needs of local enterprises and government organizations.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Government & Public Sector
Travel Hospitality & Leisure
Clients
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What's the main service provided by
We Win Limited
?
We Win Limited specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of sub-services, including inbound customer support, outbound telesales and retention, multilingual support, technical support at Tier 1 and Tier 2 levels, social media customer care, and order management and fulfillment. Additionally, they provide automation and RPA enablement, payroll processing, web development, custom application development, employee helpdesk services, and learning and development support.
What additional services does
We Win Limited
provide?
In addition to their primary offerings, We Win Limited has a robust portfolio of additional services. These include back-office operations, HR recruitment and payroll, software engineering and product development, and marketing operations. This extended service range enables them to support clients in multiple areas, enhancing overall operational efficiency.
When was
We Win Limited
founded?
Established in 1998, We Win Limited has been operating for over 25 years. Since its inception, the company has evolved to become a prominent player in the BPO sector, providing essential services to various industries and adapting to the changing demands of the market.
What industry verticals does
We Win Limited
serve?
We Win Limited serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Government & Public Sector, and Travel, Hospitality & Leisure. This broad sector focus allows them to tailor their services to meet the unique needs of each industry.
What delivery model does
We Win Limited
offer?
We Win Limited operates using an onshore delivery model, which means they provide their services from within the same country as their clients, specifically India. This approach allows for better communication, cultural alignment, and responsiveness to local market needs, ensuring that clients receive personalized and efficient service.
How many employees and/or seats does
We Win Limited
have?
We Win Limited boasts a workforce of between 201 and 500 employees. This size allows them to maintain a balance between personalized service and the capacity to handle larger projects, making them well-equipped to meet various client demands.
Can
We Win Limited
be considered a good service provider for startups?
We Win Limited can be a suitable service provider for startups due to its flexible service offerings and onshore delivery model. Startups often require agile solutions that can adapt to their evolving needs, and We Win's diverse array of services—from customer support to technical assistance—can cater to these requirements effectively. Additionally, their experience in working with Indian enterprises positions them well to understand the unique challenges and opportunities faced by startups in the region.
Can
We Win Limited
be considered a good service provider for SMBs?
Small and medium businesses can find a valuable partner in We Win Limited, as the company offers scalable solutions tailored to support growth. Their extensive service portfolio and experience across various industries allow them to provide the right support to SMBs looking to enhance their customer experience and operational efficiency. The company's focus on onshore delivery further ensures that SMBs receive timely and localized assistance, which is crucial for their success.
Can
We Win Limited
be considered a good service provider for enterprises?
We Win Limited is well-positioned to serve enterprises and large companies due to its established infrastructure and comprehensive service offerings. The company’s ability to deliver sophisticated solutions across multiple sectors, combined with its experience in handling large-scale operations, makes it a reliable partner for enterprises looking to enhance their customer experience and operational processes. Their commitment to advanced analytics and workforce optimization further strengthens their capability to meet the complex needs of large organizations.
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