We are Sector
Customer Experience and Contact Center
Sector Global is a global B2B event services agency that provides customer experience and contact center solutions for banking, financial services, insurance, and healthcare, known for its client-centric approach and innovative technology solutions.
Size
11-50
Private
1m-10m
Mission
About
Sector Global offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, insurance, and healthcare. The company operates using a hybrid delivery model and supports clients across multiple continents.
It is recognized for its compliance-first approach, with a diverse team that emphasizes teamwork and technology to deliver exceptional client support and event experiences.
Services
Sector Global provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support and claims processing. These services cover voice and digital channels, and are tailored to support client needs in enhancing customer experience and operational efficiency.
Capabilities
Inbound Customer Support
Claims Processing
Industries Served
The company serves clients in banking, financial services, insurance, and healthcare. It has experience supporting regulated industries with services aligned to industry-specific requirements and technology platforms that enhance client interactions.
Unique Stregths
Sector Global is known for its client-centric approach and innovative technology solutions, offering clients a compliance-first service model. Its approach includes persistent management and in-person oversight, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Clevedon, UK, the company operates using a hybrid delivery model. It serves clients across Europe, America, the Middle East, Asia, and Australasia, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
We are Sector
?
We are Sector specializes in providing customer experience and contact center solutions, primarily focusing on enhancing client interactions. Their offerings include inbound customer support and claims processing, which are designed to improve operational efficiency and customer satisfaction across various channels, including both voice and digital platforms.
What additional services does
We are Sector
provide?
In addition to its main offerings, We are Sector also provides back-office operations. This extended service portfolio is aimed at supporting clients with essential administrative functions, thereby enhancing overall operational efficiency and allowing organizations to focus on their core business activities.
When was
We are Sector
founded?
We are Sector was established in 2007, which means the company has been in operation for approximately 17 years. Over this time, it has developed a robust presence in the customer experience and contact center industry, consistently evolving its services to meet the needs of its clients.
What industry verticals does
We are Sector
serve?
We are Sector serves a diverse range of industries, specifically focusing on Banking & Financial Services, Insurance, and Healthcare & Life Sciences. This industry specialization allows them to tailor their services to meet the unique regulatory and operational challenges faced by clients in these sectors.
What delivery model does
We are Sector
offer?
We are Sector employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to provide flexible and efficient service. This approach enables the company to leverage the strengths of various locations, optimizing cost and quality while meeting the specific needs of its clients. By utilizing a mix of remote and on-site teams, they can adapt to different client requirements effectively.
How many employees and/or seats does
We are Sector
have?
We are Sector has a workforce size ranging from 11 to 50 employees. This relatively small team allows for a more personalized approach to client service, fostering close relationships and agile responses to client needs.
Can
We are Sector
be considered a good service provider for startups?
We are Sector can be a suitable service provider for startups, particularly those within the banking, financial services, insurance, and healthcare sectors. Their experience in these regulated industries, combined with a flexible hybrid delivery model, allows startups to access tailored support while managing costs effectively. The company's smaller size can also facilitate more personalized service, which is often crucial for emerging businesses.
Can
We are Sector
be considered a good service provider for SMBs?
We are Sector is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and emphasis on operational efficiency. Their hybrid delivery model provides SMBs with access to quality customer experience solutions without the need for significant upfront investment. Additionally, their expertise in various industries ensures that SMBs can benefit from specialized services tailored to their unique challenges.
Can
We are Sector
be considered a good service provider for enterprises?
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